Job details
Job type full-time
Full job description
Do you love engaging with people to help them achieve better health? if so, read on and get ready to apply!
What we can offer you!
We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!
What will be your purpose:
Oversees daily operations of the member service teams to ensure quality program delivery and high participant satisfaction.
What will you be doing:
Ensuring member service representatives are properly trained, follow applicable policies and procedures, achieve operational performance measures, and meet service levels defined for the department.
Identifying opportunities for improvement within systems and processes and lead ongoing improvement projects related to member services.
Ensuring team performs in accordance with onlife health’s policies and procedures and complies with applicable accreditation guidelines.
Manage coaching center telephony system, monitor service levels, analyze data, and recommend changes to staff utilization to meet operational needsProvide operational data to key stakeholders as needed.
What you must have:
3+ years related call center/customer service work experience.
2+ years direct supervisory/management experience
Related bachelor’s degree or additional related equivalent work experience
Proficient in microsoft office (outlook, word, excel, and powerpoint)
Excellent oral and written communication skills.
Strong interpersonal and organizational skills
Must be a team player, be organized and have the ability to handle multiple projects
Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability
Ability to prepare and present effective presentation to both internal and external customers.
This is an essential office position in which social distancing cannot consistently be maintainedTherefore, to be successful, applicants need to be fully vaccinated for covid-19
General physical demands:
Sedentary work: exerting up to 10 pounds of force occasionally to move objectsJobs are sedentary if traversing activities are required only occasionally.
We are an equal opportunity/protected veteran/disabled employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
