Job details
Salary $20 - $30 an hour job type full-time number of hires for this role 1
Qualifications
Active directory: 3 years (required)
Microsoft exchange: 1 year (required)
High school or equivalent (preferred)
Us work authorization (preferred)
Full job description
It service technician (servers)
Employment agreement
Job description
You will be responsible for building and installing servers on linux, windows, and other os’s.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Job overview
This is a full-time or part-time job that can be done remotelyBecause you will be handling confidential client information, you must work from your home officeAll needed equipment provided except internetYou cannot work in a public location (like a coffee shop or the library)This job does not include overtimeIf you are in the position that ot is becoming an option, you must have it pre-approved by management beforehandYou are required to take 2 paid 15 min breaks and one unpaid 30 min lunch break within an 8-hour dayYou can come into the office at will, let management know before hand to be approvedYou are not required to come into the office for any meetings but can if you wantMicrosoft teams or webex can be used for meetingsEmployee can come to office at will.
Responsibilities and duties
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Provide accurate information on it products or services
Record events and problems and their resolution in logs
Record and document events related to backups and other network events
Audit systems and setups
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Reimbursements
Company agrees to reimburse employee for fuel costs for travel to office if required.
Company agrees to reimburse employee for shipping costs.
Requirements
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in english
Secondary languages a bonus
Excellent communication skills
Customer-oriented and cool-tempered
Qualifications
Highschool diploma or higher
Experience 3-5 years in the it world
Microsoft office suite
Windows server 2012 r2 to windows server 2019
Linux
Sharepoint
Exchange 2013 to exchange 2019
Microsoft dynamics
Veeam
Vmware
Hyper-v
Equipment / software
A laptop and all needed software will be provided for work.
Monitors and docking station will be provided as well.
Other applications available on an as needed or per request.
Travel requirements
This job does require travel
Covid-19 safeguards
Employees are encouraged to wash hands regularly
Employees are required to abide by cdc guidelines for ppe requirements.
Job type: full-time
Pay: $20.00 - $30.00 per hour
Benefits:
Paid time off
Schedule:
8 hour shift
On call
Overtime
Weekend availability
Supplemental pay:
Signing bonus
Education:
High school or equivalent (preferred)
Experience:
Active directory: 3 years (required)
Microsoft exchange: 1 year (required)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
