Job details
Salary $12 - $20 an hour job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Customer service: 1 year (preferred)
Us work authorization (preferred)
Full job description
Position summary
The receptionist / triage operator will greet, assist, and provide direction and information to clients / end users of the help desk.
This role is the second shift from 4:00pm -12:30am ct
Essential duties and responsibilities: include, but may not be limited to, the followingEssential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodationReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers, screens, and directs phone calls to staff; takes messages and schedules appointments / call backs to end users.
Determines the purpose of each person’s call and directs or guides him or her to the appropriate resource.
May perform other duties.
Knowledge, skills and abilities
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Basic understanding of administrative and clerical procedures and systems.
Proficient with microsoft office suite or related software.
Tools, equipment, work aids used in the job
Smart phone required
O android os version 8.0 or higher
O iphone 6s or higher
High speed internet with a minimum of 10 mb down 5 mb up
O the ability to wire into your modem or router (wireless connections are not supported)
May require intune “mobile device management” software installed on personal device(s)
Job type: full-time
Pay: $12.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Education:
High school or equivalent (preferred)
Experience:
Customer service: 1 year (preferred)
Work location:
Fully remote
Work location: remote
