Job details
Job type full-time
Full job description
Hoya and seiko driven by passion for innovation and development, hoya vision is constantly moving boundariesBy use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer.
The ideal candidate must live near a metropolitan airport.
The national account manager is responsible for achieving sales objectives and growing sales volume for hoya, seiko and vision ease portfolio of products and services across a defines account list of major retail customersThe position is ultimately responsible for growing our retail account business and customer loyalty through the delivery of lens products that fit the business development needs and marketing strategies defined by each unique account.
Essential duties & responsibilities:
Sales performance and customer relations across a define account list.
Developing a trusted advisor relationship with retail customers to help them not only grow their optical products sales, but their overall business.
Utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives with assigned accounts.
Developing and maintaining strong working relationships with appropriate commercial colleagues to ensure successful customer relations and the achievement of annual sales objectives.
Consistently achieves established sales goals for the defined accounts.
Development and maintenance of customer-specific business plans for each customer.
Communication and collaboration with sales management and marketing on an ongoing basis regarding plans of action and execution of defined kpis.
Strategic customer planning:
Monitors and analyzes customer activities to determine potential and needs.
Develops a strategic business plan that identifies key stakeholders, tactics and timelines for completion.
Utilizes the strategic business plan to effectively plan, execute and assess promotional activities.
Partners with commercial colleagues to identify and develop an in-depth understanding of account dynamics and product opportunities.
Adjusts both strategic and tactical plans as necessary based upon trial and learnings.
Monitors key competitor activities and gathes competitive intelligence that is readily available and not protected in nature.
Collaborates with sales management, finance and a global pricing team to define and implement competitive sales strategies at appropriate pricing levels.
Manages a assigned annual sales budget with emphasis on sales volume, incremental growth and defined business development initiatives.
Effectively utilizes analytical tools and software applications to manage targeted accounts.
Market selling:
Develops programs customized for targeted accounts including, but not limited to, the following: pricing, applicable shipping charges, co-op funds or rebates and credit terms for review and approval by appropriate department heads.
Uses consultative selling approach with customers that drives sales and establishes long-term business partnership.
Varies professional selling approach based on segmentation, audience and customer’s business approach.
Conducts and plans highly effective account business summaries for large and small audiences.
Educates and trains assigned customers and optical staff to be proficient with dispensing supplied optical products and services.
Market service:
Anticipates customer needs/issues, addresses them proactively, resolves customer issues in a timely manner and uses the opportunity build a stronger relationship.
Partners with hoya, seiko and vision ease commercial personnel when addressing customer needs while maintaining a professional corporate image.
Demonstrates an obsession for customer service through customer involvement.
Effectively completes requested tasks from management and corporate office in a timely manner.
Key competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Global key accounts functional competencies:
Business acumen: knowledge of business processes, products and marketplace to understand context for gka activities and enable a more effective contribution to the business.
Strategic account management: the ability to develop and lead engagement with key customers and account teams that result in achieving business planApplying knowledge of environment, market, customer segments, channels and their impact on the business.
Communications: skill in listening, verbal, and written communicationsThis includes skill in sharing information with others.
Problem solving: the ability to identify and analyze problems and provide solutions in a timely manner.
Performance management: the ability to appraise, coach and develop staffThis includes the ability to create a diverse and inclusive work environment, develop talent and recognize the contributions of others.
Position competencies:
Customer service - manages difficult or emotional customer situations professionally; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal skills - focuses on solving conflict professionally by not blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others` ideas and tries new things.
Oral communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates strong group presentation skills; participates in meetings.
Written communication – demonstrate the ability to produce well written customer communication and agreement documentationBe able to write commercial element details of a contract.
Judgment - displays willingness and ability to make thorough business decisions; exhibits sound and accurate judgment; makes timely decisions.
Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
Attendance/punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments prepared and on time.
Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Education and qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor`s degree or higher in business administration preferred; sales management experience with a solid record of building and maintaining customer relationships; optical or consumer medical device sales experience required; or equivalent combination of education and experience.
Demonstrated sales results with a minimum of 5 years outside sales experience preferred.
Demonstrated computer skills.
Demonstrated presentation skills
Customer service experience or client relations strongly preferred.
Must be able to travel up to 75% of the time and have an acceptable motor vehicle record (mvr) per hoya’s mvr policy as driving is an essential job function.
Physical demands of working environment:
Environmental: the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThe noise level in the work environment is usually quiet.
Physical: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hearThe employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawlThe employee must occasionally lift and/or move up to 10 pounds.
Non-exclusive:
The duties outlined in this document are not limited to what is presented and are not exclusiveYou may be asked from time to time to perform additional duties by your supervisor or another member of management.
Applicants who are offered a job with hoya vision care will be tested for drugs as part of the post job offer employment screening process.
Hoya is an equal opportunity employer
At hoya, our foundation is built upon a diverse and inclusive work environmentTogether, our differences are key to maintaining an inclusive culture that supports and inspires employee`s uniquenessOur differences ignite our innovation and connects us to our diverse customers and communities we serve.
We`re passionate about maintaining an inclusive work environment, not only because it`s the right thing to do, it promotes and celebrates differencesWe are also committed to providing equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, disabilities, ages, philosophies, and veteran statuses at all levels of the organization.
Hoya and seiko optical is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.
