Job details
Job type full-time
Full job description
According to gartner, the no.1 source for understanding tech provider differentiation was peers of the same size in the industryBy creating a foundation for success to the customer advocacy program of hp ps services, the ps services customer advocacy project manager will contribute to distil relevant insights across hp sales and customer facing organization to help drive the business forward.
In order to do so, the candidate will be joining our sales enablement team, will navigate hp ps services portfolio (one of our hp key area of growth) and have direct interactions with our field sales, customer success management, channel sales teamsShe/he will build her/his own methodology and manage her/his schedule to ultimately make sure we reach to our audience in a meaningful way.
She/he will exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives: ensure assets are published in the adequate platform and communicated to the audienceAssess and increase adoption of our assets, be a change maker and propose back and lead development of new ideas and method.
Responsibilities:
Drive opportunities for promotion and broad-based leverage of customer success assets within hp customer facing communities and partner sales teams
Drive the customer success stories communication process – building a reference repository that informs and empower the field
Increase program adoption and visibility
Track reference activity and outcomes
Interface with sales to analyze their strategy and advise them on how/when to use references
Develop closed-loop post- analysis for customer reference and customer success programs and identify/execute indicated actions
Analyze and contribute to develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: written, video and peer-to-peer customer stories, quotes, business and technical case studies and slide-ware
Assist sales with development of sales training materials
Ability to understand and articulate the value of the program to a variety of internal stakeholder audiences
Education and experience required:
Ba or bs in marketing or related field; mba preferred.
Two to five years of marketing experience, including offering marketing, segment marketing and partner marketing
Agency, sales and/or channel experience a plus.
Demonstrated experience in navigating fast-paced entrepreneurial environment(s)
Agile project management experience is a plus
Knowledge and skills:
Excellent oral and written skills
Excellent interpersonal skills
Superb presentations skills
Strong project and program management skills
Ability to build, manage and influence virtual teams.
Excellent negotiating skills.
Ability to interface effectively with all levels of management and functional disciplines.
Strong influencing and consensus-building skills.
Good analytical skills
Candidates need technical / computer skills which include a fluency with the sales crm sales/deal lifecycle
Expert knowledge of advertising/direct marketing/customer reference programs practices and procedures.
Well-developed understanding of the industry, offering categories and hp offerings/strategy.
Love a fast-paced entrepreneurial environment
Has demonstrated experience with solving complex problems
Fluent to native english, another language is a plus
Work environment - hybrid or telework
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About hp
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around youSo are weWe love taking on tough challenges, disrupting the status quo, and creating what’s nextWe’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
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