Job details
Job type full-time
Full job description
At habitat for humanity international, hfhi, our national direct marketing program is going through significant growth and transformation, and we are hiring five new team members! do you love crossing the intersection between various direct marketing channels? are you an incredible and tenacious project manager who thrives on new challenges and seeing projects through to completion? does innovation and having a national impact for years to come appeal to you?
For over 30 years, habitat’s direct marketing program has had a national fundraising footprintWith the program’s long-term success, we now have the opportunity to re-imagine fundraisingThe direct marketing team’s work is evolving in an exciting way, and we need your expertise to make it happenWe are developing an omni-channel, more digitally-focused approach to the way we raise funds to support the mission, and are also changing the way we raise funds in collaboration with our 1,100 affiliates across the usThe right candidate will join a team of talented and passionate professionals who are reshaping the future of habitat’s direct marketing and fundraising!
About the role:
We are seeking to hire an experienced direct marketing operations managerThe direct marketing operations manager is a two-year term position that will assist the direct marketing database team with management of issues related to day-to-day work and projects that will allow the direct marketing team to move programs to the next level of omni-channel marketing and develop a more cohesive work product inclusive of the national and affiliate marketing effortsThe work will involve monitoring and resolving issues with the it staffThe direct marketing database team also works with it, setting up and managing annual marketing efforts within the crm, and documenting business processes and other logic used in the work around the direct marketing program.
Location: this position will be based at our headquarters office in atlanta, ga and may be eligible to work several days a week remotely.
Key responsibilities:
Management of tickets with it (20%)
Manage direct marketing effort set-up in crm/marketing database (20%)
Manage new package, segments and creatives data within the crm/marketing database (10%)
Ensure business process and global change logic (within the crm/marketing database) documentation are current (20%)
Manage access to sharepoint/crm for vendor partners (10%)
Assist with testing and validation associated with new projects in crm (20%)
Key requirements:
Bachelor’s degree
- 5+ years in a direct marketing related role and experience working with crm databases - blackbaud, razor’s edge and salesforce
Highly effective at prioritization across multiple projects/workstreams
Expert at using smartsheets and ms sharepoint
Effective and clear oral and written communication
Experience developing and executing lean operational solutions
Experience managing marketing operations processes including database management, segmentation and field mapping
Strong attention to detail
Data-driven problem solver
Active support of hfhi values & commitments :
Humility – we are part of something bigger than ourselves
Courage – we do what’s right, even when it is difficult or unpopular
Accountability – we take personal responsibility for habitat’s mission
Safeguarding: hfhi requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we workManagers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of habitat for humanity’s code of conduct.
Preferred:
Strong team player, willing and able to lead as well as step in and assist
Omni-channel marketing experience
