Job details
Job type full-time
Full job description
Hagerty, an automotive lifestyle brand for people who love cars and love driving them, has an opportunity for a skilled and experienced senior collaboration engineerThe senior collaboration engineer will design, administer, and support global collaboration / video / voice / contact center systems as well as digital sharing applications, including maintenance, new development and problem solving, to provide hagerty with a scalable set of collaboration services which enable and enrich the functions of our business unitsThey demonstrate technical mastery over the digital collaboration and conferencing domain, as well as the ability to engage business stakeholders, assist, train and coach non-technical business peersThis is highly specialized engineering work requiring passion for the technology, the ability to work independently, and a high degree of customer serviceRemote work is an option for this role.
What you’ll do:
Development of streaming video and event architectures for town halls, webcasts, and virtual events with familiarity with products such as: qumu, cvent, zoom, plus future service offerings such as social 27, kaltura, microsoft stream
Contribute to the technical strategy and engineering for real-time collab including defining requirements and standards, developing architecture and design, and execution of work slate
Serve as meeting producer for large company meetings/events, also provide coverage & assistance as needed for executive team meetings
Functions as a task leader on large projects and/or project leader on small projects; coordinates resources, milestone schedules and related communication; responsible for delivery of an assigned scope of work
Drive employee adoption of collaboration and conferencing toolsets through change management communications, training, and internal marketing.
Stay on top of industry trends, new tech and capabilities within the collaboration and communication ecosystem
Work with multiple internal technology teams such as sre, desktop engineering and security to support and implement conferencing, messaging and collaboration platforms across the enterprise
Leverage key vendor relationships, engage with external partners/agencies where needed to develop and define appropriate services and technology
Interface with internal service stakeholders, bringing industry insights and thought leadership on technology, audio, video and production services and tools
Provide third level support to all voice and video collaboration and communication systems
Champion the use and curation of how-to documentation, and knowledge base contentPromote a culture of knowledge sharing among the team and organization
Ensure on-site conference facilities are fully functional through routine preventive maintenance practices
Coordinate directly with vendor support contacts to resolve technical problems with any supported system equipment and software.
Maintain central repository of related hardware drivers and software application installations as well as documentation for all supported systems.
Rotating on-call for off-hours support
This might describe you:
A deep passion for technology, strong personal drive to continually learn, innovate and improve
Extensive hands-on experience with network video (conferencing, streaming, digital signage, iptv) and collaboration platform technologies (cisco webex, microsoft teams, zoom and similar platforms) within a corporate environment
Bachelor’s degree in computer science or related discipline
Strong customer-service orientation
Experience in a regulated industry (finance, preferred) with a firm command of info security requirements and restrictions
Exceptional communication skills and ability to influence others, gain rapid alignment, and secure support
Excellent interpersonal skills and experience engaging with executive stakeholders, events production staff, and end-users
Able to lead deeply technical discussions and is able to interface with technical peers and leaders
Able to read and understand technical manuals, procedural documentation and oem guides, and translate to non-technical peers and stakeholders.
Understanding of security and data privacy standards required for event engineering
Keen attention to detail, and proven analytical and problem-solving abilities
Deliver excellent customer service, always
We offer:
Competitive compensation
Inclusive benefits package allowing enrollment of dependents and partners
A flexible culture that understands the importance of quality of work over quantity
An opportunity to work with a diverse, global community of 1000+ hagerty team members across multiple counties, united by our values of open, direct, and kind
A culture of company-wide collaboration and shared success
Company supported and employee-driven resource groups that promote diversity, career development and empowerment
Corporate social responsibility initiatives with global reach
Regular recognition, feedback and open communication across all levels
Team building, bonding, mentorship and support to grow confidence, trust, and friendship
Hagerty offers a progressive work environment along with a competitive wage/ benefit package.
Eeo/aa
If you like wild growth and working with happy, enthusiastic over-achievers, you`ll enjoy your career with us!
