Job details
Salary $45,000 a year job type full-time
Full job description
About happied: happied, named one of the most promising startups of 2020 by technical.ly, is a platform for virtual team building and client development that tastes goodWe believe virtual engagement should be fun, meaningful, and pleasing to the palateOur platform guides groups through virtual experiences that are tailored to the specific occasion- starting with a kit delivered right to each attendee`s doorKits include quality ingredients for a variety of activities, from mixology, to charcuterie boards, to bubble tea, to sushi makingOur clients include fortune 100 companies, dozens of the nation`s top law firms, and more.
Virtual event planners:
Our virtual event planners (vep) are responsible for managing corporate virtual experiences from to executionOnce a client books an event with us, the vep will communicate with the client to coordinate logistics for all aspects of the event executionThis includes incorporating client specific requests into the event flow, generating a sign up page, generating calendar invites and zoom links, sending rsvp and logistics emails, coordinating with talent, and responding to all customer service inquiries for that accountThe vep is expected to provide timely, top-tier customer service throughout the entire experience that wows the client and results in a fun, memorable event.
Roles and responsibilities:
Event planning: the vep will handle the following aspects of account management for dedicated accounts assigned to said planner:
Tailor happied standard run-of-shows to the specific client
Ideate and execute ways to better improve each client experience
Communications
Welcome and initial curation emails
Logistics emails with instructions and zoom links
Responses to all dedicated account customer service inquiries
Follow-up email post-event
Scheduling
Scheduling event talent
Coordinating walk through with talent
Sending calendar invites to all attendees, bartenders and talents
Quality control/troubleshooting
Responding to customer complaints
Coordinating refunds
Requirements
The successful candidate should love the thrill of events and delighting people from all over the worldThey will be very detail oriented and an excellent verbal and written communicatorThey will be extremely organized, friendly and responsiveThey should be a problem solver and self-starter, committed to providing exceptional service and have a can-do attitudeA bachelor`s degree is preferred but not required.
Applications without cover letters will not be considered.
Benefits
Fully remote work
Flexible hours
