Job details
Job type full-time
Full job description
Harvard business publishing (hbp) is an idea-driven company with a commitment to improving the practice of managementWe`re a wholly owned subsidiary of harvard university serving customers across three primary markets: educational institutions, corporations, and individual managers.
Harvard business publishing education partners with educators & learners worldwide by being the richest source of ideas for improving management.
The opportunity
Reporting to the senior analyst, finance & customer data, the analyst will be a core member of higher education’s (he) analytics team, enabling a data-driven mindset to frame and solve business problems for the unitThis role serves as the data steward for several facets of he customer data at hbp, connecting and monitoring flows across systems to provide visibility into how customer actions translate to revenueThe analyst will support data management, reporting and analytical needs across sales, marketing, web, product and finance.
What you’ll do
Data administration
Research, extract, analyze and validate customer data flowing across platforms including the he website, sales and marketing crm (primarily salesforce.com but also including adobe analytics and marketo) and erp tools (including workday)
Help manage and support integration of new customer data into business processes, reporting and models
Empower stakeholders to self-serve reporting needs by building single sources of truth in tableau, salesforce.com and adobe analytics through better organized workspaces and data sets
Articulate functional requirements to developers in he tech to build out tools that enable new and deeper customer reporting and insights, advancing higher ed’s capacity for complex data analyses
Reporting & business insights
Proactively update he’s expanding suite of dashboards used to monitor business performance, including executive results dashboards and other functional management dashboards (sales, marketing, web, product)
Collaborate with analytics team members to deliver on both on-going business initiatives and ad-hoc analysis requests, utilizing system knowledge and analytical expertise to build foundational data sets
Support insights efforts through our full ecosystem of data sources, including financial/transactional data, web analytics, offline data, customer records, industry research, and competitive intelligence.
What we’re looking for
2+ years as a business, data, or financial analyst
Unwavering attention to detail
The ability to learn quickly and come up with creative solutions to complex data issues
Strong quantitative and analytical competency, including data capture methodologies
Experience with governance, flows and reporting within crm tools, specifically salesfoce.com
Experience with data manipulation, consolidation, and visualization tools, particularly alteryx and tableau
Strong level of curiosity and passion for pursuing and uncovering insights about customer behavior
Ability to connect the dots between data extracts, organized data sets and business case analysis
Proficiency with financial modeling techniques and coding languages in a data management capacity
Excellent verbal and written communication skills, with an ability to effectively synthesize and communicate back-end processes to front-end stakeholders
What we offer
As a mission-driven global company, harvard business publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belongIn addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release summer fridays!
