Job details
Job type full-time
Full job description
Harvard business publishing (hbp) is an idea-driven company with a commitment to improving the practice of managementWe`re a wholly owned subsidiary of harvard university serving customers across three primary markets: educational institutions, corporations, and individual managersHarvard business publishing’s corporate learning division targets enterprises that recognize leadership development as a source of competitive advantageThe corporate learning team’s expertise is in creating rich, interactive learning experiences that develop leaders who shape their organizations’ futures by making smart decisions at critical moments.
Reporting to the director, product management, the product manager is a member of a high-performing team accountable for the definition and commercial success of a portfolio of leadership development solutions used by many of the world’s top companiesThe product manager holds a critical role working closely with colleagues across hbp to build out our reporting capabilities, to leverage data within our solutions to enhance the value we deliver to our internal and external clients, and to support an emerging set of reporting and data analytics capabilities
Responsible for developing and enhancing our reporting capabilities to meet client needs and support our portfolio of learning experiences, this individual is a key stakeholder on the agile team responsible for activities such as analyzing and synthesizing market data, tracking ongoing performance, collecting and analyzing data to provide input into prioritization and go-market strategiesS/he oversees the execution of the associated plans through the implementation of the agile development process in corporate learning, ongoing sales enablement, and tactical day-to-day product operations management and documentationThis is a strong individual contributor role that works collaboratively across the organization including sales, global solutions, global services and delivery, marketing, and product development, as well as across the harvard community, our global partners, and our clients.
Key responsibilities
Strategy and market awareness
Represent the overall vision and strategy and own components of the strategy from idea generation through execution and measurement.
O develop deep understanding of market needs and client jobs to be done; through connection to client facing teams and direct connections with clients
O monitor industry trends including competitors
O develop deep understanding of learner needs and behaviors through collaboration with learner research and the incubator
O source ideas and opportunities for innovation across the product portfolio; rapidly bring innovation to market through experimentation and prototyping
Work with product directors and marketing to track emerging trends and to articulate and refine messaging, differentiation, pricing, and competitive positioning for selected offerings.
Work with global learning services/delivery coe/digital coe to identify opportunities to measure and improve service quality, efficiency, and effectiveness.
Work with the product management team and other stakeholders to define and prioritize the team backlog according to business and implementation strategy.
Lead and participate in strategic initiatives as needed.
Product ownership
Develop and maintain a reporting roadmap, inclusive of enhancements to our approach and delivery method as well as ongoing maintenance.
Create business cases for additional investment and serve as the po for the reporting agile team; assisting teams with story development, backlog grooming, and prioritization.
Lead cross-functional offering teams and stakeholder updates for selected offerings and initiatives (minimally consisting of product management, product development, marketing, global delivery
May co-lead daily stand-ups, iteration planning meetings, sprint reviews, and retrospectives with scrum master
Develop an understanding of target market and user base to guide product decisionsServe as a subject matter expert in selected offerings and initiatives from a feature/function perspectiveLiaise with key external partners (where needed) to align future plans and resolve issues.
Engage directly with clients and prospects in support of sales and to refine understanding of customer needs and use of the offering.
Serve as day-to-day point of contact for selected offerings or initiatives for colleagues across the organization to:
O enable the effectiveness of our client-facing teams
O ensure the “voice of the market” is brought into the product management team
Maintain operational efficiency including documenting, simplifying, and communicating relevant process flows
Organizational readiness
Ensure plans are developed and executed to train core functions within corporate learning to sell and support offerings in accordance with their rolesOversee the development of:
O sales tools such as presentations, demos, and proposal templates
O best practice materials, such as implementation guides and deployment tools
Serve as point of contact to continue to enable sales and delivery and ensure successful implementation and high client satisfaction, including: internal webinars/training, ongoing internal communications, and training if applicable
Manage stakeholder input/feedback
Metrics and business performance
Synthesize and report monthly updates on trends, including revenue; pipeline; win-loss; customizations; maintenance, and customer service trends
Responsible for reporting on results of experiments and innovation efforts.
In collaboration with marketing, evaluate market and business analytics to define new market opportunities for exploration.
Regularly contribute to reporting and discussion of business and product line performance.
Key attributes
A focused executer with strong business acumen, relationship-orientation, and customer-focus
Ability to work collaboratively and develop trusted relationships across product management, product development, services, and operations groups and drive teams to produce results within desired timelines, scope, and budget
Enjoys engaging with clients and prospects in face-to-face and virtual settings
Excellent interpersonal, organizational, communication, presentation and writing skills
Passionate about innovation and designing high-quality client and learner experiences
Data- and results-orientation: uses facts to drive decisions in a highly matrixed environment
Acts with enthusiasm, resilience, and possesses a “can do” attitude
Experience
3-5+ years of product and project management experience
Solid grasp of product life cycle, from concept to design, development, deployment, operations, and maintenance
Understanding of the data ecosystemIt is essential that this role has an understanding of a broad range of topics required to run a data productThis includes experience establishing data standards, data governance, and reportingExperience with domo or other business intelligence visualization tools a plus
Experience working with agile teams (scrum and/or kanban), including creating and managing user personas, epics, and user stories
Successful experience managing projects with disparate teams to meet project timelines on budget
Motivated to work in a high growth environment
Experience in online learning/learning technologies and/or leadership development a plus
