Job details
Job type full-time
Full job description
About harvard business publishing corporate learning:
Harvard business publishing’s corporate learning division targets enterprises that recognize leadership development as a source of competitive advantageHbp corporate learning creates rich, interactive learning experiences that develop leaders who shape their organizations’ futures by making smart decisions at critical moments.
Sales operations manager job description:
The sales operations manager will partner with the sales team and finance to drive revenue growth through managing the sales contracting and invoicing processes as well be the product owner for the corporate learning’s crm (salesforce.com)This role will sit on the finance & operations team, but will work very closely with sales and finance leadership, acting as a primary liaison between the two teams.
As sales operations manager, you will serve as a key member of the finance & operations team to lead the creation and implementation of a streamlined contracting processYou will manage the contracts analysts in creating and executing client contracts and the senior sales operations specialist in processing customer ordersThis individual will be instrumental in supporting data for the sales incentive program as well as drive kpis to increase overall sales productivityIn your role you will also take on a broad spectrum of special projects ranging including implementing sales process changes in salesforce.com working with our enterprise technology group.
Primary responsibilities:
Managing a four person team (two ftes and two contractors) responsible for over ~$90mm in contracts and ~$85mm in revenue annually.
Works closely with senior leaders of the sales, delivery and finance organizations to proactively to resolve complex issues and develop processes that provide best in class sales and business operations.
Liaison with sales team to implement best in class sales operations procedures to make the sales process as efficient as possible and support deals as they move through the systems.
Liaison with corporate finance on invoicing and revenue recognition compliance
Serves as product manager for salesforce for cl, a critical role as point person for all questions, reporting and software enhancements for the cl groupBecome part of community of
Salesforce.com experts within hbp.
Manage the contracts management software andserve as the product manager for cl once.
Skills/qualifications:
Ba/bs degree or equivalent
5-7+ years’ professional experience
Contracting and sales order processing experience
Experience with salesforce and salesforce certification strongly preferred
Experience with continuous improvement
Experience in successful team management
Able to set priorities and manage high volume of requests
Detail-oriented, analytical, organized, flexible
Strong written and oral communication skills
Proficiency using all microsoft office applications as well as business analytics tools
