Job details
Job type full-time
Full job description
Job summary
The harvard university employees credit union (huecu) is one of the fastest growing credit unions in the country and a leader in our industryAs a not for profit cooperative, we put our members’ best interests first in all that we doWe are passionate about service and fanatical about solving problemsIntegrity and transparency are the foundation of huecu’s philosophyOur mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
Huecu has a dynamic small-business atmosphere where every member of the team has a significant impact on our successOur headquarters and flagship branch are located in the heart of harvard square, surrounded by shops, restaurants, and the vibrant university communityWe are looking for talented, member-centric individuals to join our growing teamIf you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.
Huecu is seeking a digital operations specialist to support our growing digital banking operationsThis role will be responsible for supporting the operational effectiveness and efficiency of our digital banking, mobile apps, and online account opening platformsExpected to provide backup and coverage for other operational duties as needed.
Under the direction of the digital operations manager, will manage support tickets with multiple vendors, requiring significant follow-up and self-motivationThis role will coordinate with multiple internal teams to ensure timely and successful resolution for issues impacting our members’ digital banking experience.
Job-specific responsibilities
Supports digital banking issues impacting members with primary focus on platforms managed directly by the digital operations team, acting as one of the dedicated subject matter experts (sme).
Responsible for the daily opening and funding of new online accounts.
Accountable for meeting service-level agreement (sla) targets as provided by manager.
Research known issues impacting the broader digital experience as needed, including coordinating support tickets across multiple vendors and platforms.
Updates process and procedure documentation, as well as internal training materials, for digital products and platforms.
Performs testing of ecommerce platforms to audit various systems upgrades and new releases.
Ensures the timely processing of digital ops files.
Collects data and analytics for established reports.
Facilitates communication between the support center, the broader digital product team, and other internal stakeholders.
Responds to inquiries from credit union personnel, members, and vendors.
Ensures atms are operationalMonitors atm network performance, including facilitating servicing needs.
Performs various administrative and other duties to support the department.
Basic qualifications
The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.
High school diploma
A minimum of two years related experience.
Additional qualifications and skills
The following qualifications are strongly preferredIf you meet some, but not all, we still encourage you to applyHuecu values employees with a willingness to learn.
Bachelor’s degree preferred.
Proficiency with modern desktop and mobile devices.
Comfortable with working in hybrid office/remote work and/or non-traditional hours in support of operational requirements as needed.
Self-motivated and deadline driven, with critical attention to detail, and the capacity of staying motivated and focused while working independently in a hybrid office/remote environment.
Direct experience with financial services operations.
Previous customer service experience.
Basic competency with excel.
Familiar with jira ticketing software platform.
Comfortable with digital work tools, such as slack and zoom.
Working conditions
Interview and onboarding activity for this position may be conducted via telephone & zoom video conferencing, based on the department’s current presence on campus.
Harvard university employees credit union (huecu) is an on-campus community and all positions are based in boston and cambridge.
The majority of jobs at huecu are hybrid remote/officeDuring the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full timeWhen appropriate, remote work must be performed in a state in which harvard is registered (ct, ma, md, me, nh, ny, ri, nh, and vt)Additional details and expectations will be discussed during the interview process.
Harvard will require covid vaccination for all harvard community members who will have any on-campus presenceIndividuals may claim exemption from the vaccine requirement for medical or religious reasonsMore information regarding the university’s covid vaccination requirement and exceptions may be found at the university’s covid-19 vaccine information webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.
Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider communityInformation and details can be found via harvard’s coronavirus workplace policies website: https://hr.harvard.edu/corona-virus-workplace-policies.
Additional information
Please provide a cover letter with your application and upload as one document.
Please note:
Harvard university requires a pre-employment reference and background screening, which includes ofac (office of foreign assets control).
Harvard university is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
Harvard university employees credit union: https://www.huecu.org/
Accessibility:
Harvard university welcomes individuals with disabilities to apply for positions and participate in its programs and activitiesIf you would like to request accommodations or have questions about the physical access provided, please contact our university disability resources department.
Diversity, inclusion & belonging:
Harvard`s commitment to diversity, inclusion and belonging is rooted in our belief in drawing on the widest possible pool of talent to unify excellence and diversityOur community strives to uphold these beliefs by honoring the rights, differences, and dignity of others and embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and valuesHarvard aims to foster a campus culture where everyone can thrive, a key to which is ensuring that we each experience a profound sense of inclusion and belonging.
Harvard offers an outstanding benefits package including:
Harvard’s total rewards program is designed to attract, retain, and reward the performance of talented employeesComprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards packageAs a harvard staff member, you enjoy many perks that come with working for one of the top employers in massachusetts.
Time off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.
Medical/dental/vision: we offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: university-funded retirement plan with full vesting after 3 years of service.
Tuition assistance program: competitive tuition assistance program, $40 per class at the harvard extension school and discounted options through participating harvard grad schools.
Transportation: harvard offers a 50% discounted mbta pass as well as additional options to assist employees in their daily commute.
Wellness options: harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro boston.
Job function
General administration
Location
Usa - ma - cambridge
Job code
403033 staff assistant iii
Sub-unit
-
Department
Harvard university employees credit union
Time status
Full-time
Salary grade
053
Union
55 - hvd union cler & tech workers
Pre-employment screening
Credit, criminal, identity, prohibited parties
Schedule
M-f/7.00hrs per day/35.00hrs per week default schedule.(normal shift begin and end times will be discussed during the interview process).
Additional hours will be required, either early or late weekdays, and occasional weekend hours depending upon the business needs of the department/cu.
Also expected to attend after hours meetings and events.
This position is overtime eligible and part of the bargaining unit.
Eeo statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
