Job details
Job type full-time number of hires for this role 1
Full job description
Not eligible in ny, ca, wa, hi, ak
Health advocate is looking for benefit associates to join our team.Health advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting membersA benefits associate at health advocate plays an important role in providing guidance and direction to our members regarding their benefit plansIf you have previous customer service experience, this role may be a good fit for applying your current knowledge and starting a career in health benefits administration.
We offer great benefits! the benefits package for this position includes very generous paid time off (pto), paid holiday policy, tuition reimbursement and a 401(k) with a match.
Health advocate has an onsite fitness facility, yoga classes, employee assistance program, wellness programs, and employee activities to support employees with various goals.
Hours of operation: monday through friday
Various shifts available
Job summary
Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review
Answer incoming calls and respond to benefit inquires
Place outbound follow-up calls for issues that cannot be resolved during the initial call
· provide benefit information to members, about questions and concerns about benefit optionsHelp members compare and contrast benefits during open enrollment, and members experiencing a change of status
Minimum requirements:
High school degree or ged required/ associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
Customer service in a telephone environment preferred
Strong communication skills
Strong problem solving/issues resolution/multitasking skills
Experience
Minimum one year customer service, or employee benefits experience
Equal opportunity employerAll qualified applicants will receive consideration for employment and will not be discriminated against based on raceColor, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Https://vimeo.com/386733264/eb447da080
Company`s website:
Https://www.healthadvocate.com/site/
Company`s facebook page:
Https://www.facebook.com/healthadvocateinc/
About us:
Health advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programsFor nearly 20 years, health advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-beingOur solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health needWhether facing common issues or an unprecedented challenge like covid-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Silver winner - best in biz award 2020
Most customer-friendly company of the year
Silver winner - stevie® award 2020
Healthcare customer service department of the year
Bronze winner - stevie® award 2020
Most valuable response by a customer service team
Job type: full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Schedule:
8 hour shift
Monday to friday
Covid-19 considerations:
Covid-19 hiring update: health advocate continues to help members with health benefits and issuesWe are still hiring during the pandemic! although our office is temporarily closed, we have adapted to safely work from home until our office reopens.
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
