Job details
Salary from $14 an hour job type full-time number of hires for this role 1
Qualifications
Customer service: 1 year (required)
High school or equivalent (preferred)
Full job description
Not eligible in ny, ca, wa, hi, ak
Covid-19 hiring update: health advocate continues to help members with health benefits and issuesWe are still hiring during the pandemic! although our office is temporarily closed, we have adapted to safely work from home until our office reopensWe are conducting virtual training and working diligently with employees to ensure they have the necessary equipment and resources to work efficiently at homeWe continue to grow and expand to meet the needs of our membersIf you want to learn about health benefits and helping people, please apply on line to learn new skills and start a rewarding career.
Health advocate is looking for customer care associates to join our team.
A customer care associate in an important position providing guidance and direction to our members regarding the health care systemIf you have previous customer service experience, this role may be a good fit for applying your current member service skillsThis position also provides training in health related issues to build a career.
Health advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.
We offer great benefits! the benefits package for this position includes very generous paid time off (pto), paid holiday policy, tuition reimbursement and a 401(k) with a match.
Health advocate has an onsite fitness facility, yoga classes, employee assistance program, wellness programs, and employee activities to support employees with various goals.
Hours of operation: monday through friday
Various shifts available
Job summary:
Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
Build rapport with callers using a friendly, courteous and professional manner
Verify/collect demographics and update systems as necessary
Determine and execute the best resolution to assist the member based on their needs or requests
Connect members to appropriate area(s) both internally and externally
Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
Perform other duties and projects as assigned by management
Minimum requirements:
High school degree or ged required/ associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
Customer service in a telephone environment preferred
Strong communication skills and phone etiquette
Strong problem solving/issues resolution/multitasking skills
Https://vimeo.com/386733264/eb447da080
Equal opportunity employerAll qualified applicants will receive consideration for employment and will not be discriminated against based on raceColor, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Job type: full-time
Company`s website:
Https://www.healthadvocate.com/site/
Company`s facebook page:
Https://www.facebook.com/healthadvocateinc/
About us:
Health advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programsFor nearly 20 years, health advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-beingOur solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health needWhether facing common issues or an unprecedented challenge like covid-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Silver winner - best in biz award 2020
Most customer-friendly company of the year
Silver winner - stevie® award 2020
Healthcare customer service department of the year
Bronze winner - stevie® award 2020
Most valuable response by a customer service team
Job type: full-time
Pay: from $14.00 per hour
Benefits:
401(k)
401(k) matching
Employee assistance program
Health insurance
Paid time off
Paid training
Tuition reimbursement
Work from home
Schedule:
Day shift
Monday to friday
Education:
High school or equivalent (preferred)
Experience:
Customer service: 1 year (required)
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
