Job details
Job type full-time number of hires for this role 10+
Full job description
Health advocate is looking for claims associates to join our team.
A claims associate at health advocate plays an important role in assisting members in understanding their healthcare claims status health advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting membersThe claims specialists resolve adjudication issues with health plans and third party administratorsIt is an integral role to help our members get the most of their healthcare benefitsIf you have previous customer service experience, this role may be a good fit for applying your current knowledge and starting a career in health benefits administration.
We offer great benefits! the benefits package for this position includes very generous paid time off (pto), paid holiday policy, tuition reimbursement and a 401(k) with a match.
Health advocate has an onsite fitness facility, yoga classes, employee assistance program, wellness programs, and employee activities to support employees with various goals.
Hours of operation: monday through friday
Job summary
A claims specialist is responsible for handling assigned claims cases in a timely manner to identify opportunities to resolve or explain member claim issuesBy working with plan documents, carriers, providers, and members.
Handle assigned cases in a timely manner to identify opportunities to resolve the issue by working with plan documents, carriers, providers, and members
Research billing issues to determine the possible cause of the error and assist with claims resubmission when needed to correct the issue
Assist members with setting up payment arrangements which may include reaching out to healthcare providers to determine payment options and discussing options with supervisor
Resolve questions related to flexible spending accounts (fsa), health reimbursement accounts (hra), health spending accounts (hsa)
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Exercise exceptional customer service skills in an effort to optimize each contact with the member
Minimum requirements.
Education
High school degree or ged required
Associate degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferred.
Basic knowledge of ms word and excel required
Job type: full-time
Equal opportunity employerAll qualified applicants will receive consideration for employment and will not be discriminated against based on raceColor, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Company`s website:
Https://www.healthadvocate.com/site/
Company`s facebook page:
Https://www.facebook.com/healthadvocateinc
About us:
Health advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programsFor nearly 20 years, health advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-beingOur solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health needWhether facing common issues or an unprecedented challenge like covid-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Silver winner - best in biz award 2020
Most customer-friendly company of the year
Silver winner - stevie® award 2020
Healthcare customer service department of the year
Bronze winner - stevie® award 2020
Most valuable response by a customer service team
Job type: full-time
Benefits:
401(k)
Dental insurance
Health insurance
Professional development assistance
Vision insurance
Physical setting:
Office
Schedule:
Day shift
Monday to friday
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
