Note: prefer phoenix, arizona based candidatesCan consider some other states.
Summary: the network engineering team is responsible for the design, development, configuration, deployment and maintenance of our network systems including data center routing, switching, firewalls, wireless networks, and azure cloud networking resourcesThis position works closely with other it operations and engineering teams to provide services for our internal and external customers in a hybrid cloud model.
Key responsibilities: “to simplify complexities for each customer.”
Customer service
Respond to requests for assistance within established slas.
Participate in after-hours, on-call support rotation.
Project management
Create project plans within identified pm toolsetIdentifies all resources, objectives, subtasks and timelines.
Documentation
Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations.
Document all support-related activities and report issues using the ticket management system.
Strategic initiatives
Actively engages in driving strategic initiatives, and the related goals, to ensure the most optimal outcome
Communication
Effectively communicates using written, oral, non-verbal, and active listening skillsHas the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values.
System engineering
Collaborate across it functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems and services.
Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.g., backups, batch processing, etc.).
Ensure compliance with security policies and procedures for all systems administered.
Manage the service catalog of enterprise infrastructure hardware and software including corresponding licenses.
Process improvement
Evaluate completed work requests to assess resolution, identify recurring problems, and initiate corrective actionAnd initiate corrective action.
Professional development
Stay informed on current and emerging technologies and standards.
Identify key gaps in technical and procedural knowledge and create action plans for continued professional development.
Qualifications/education/certifications:
Associate’s degree; bachelor’s degree preferred, plus minimum of 5 years’ relevant work experience or equivalent combination of education and experience.
Knowledge, skills, and abilities:
Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements.
Required qualifications
Cisco - routing, switching, ospf, nexus general familiarity (dual homed solution)
Palo alto - ipsec vpn, globalprotect, general firewall rules
Cisco ise - basic tacacs+ and radius knowledge
Azure - virtual networks, route tables (udr), azure application gateway, private endpoints, expressroute, azure load balancer, azure dns, network watcher, azure front door, azure resource manager templates
Azure multi-region architecture
Preferred qualifications
Palo alto panorama
Cisco aci and wireless knowledge
Azure containers, azure sql
Sd-wan familiarity
Load balancing solutions/architectures
Physical demands/working conditions:
Must be able to lift 25 lbsWithout assistance and up to 75 lbsWith assistance
Duties are performed primarily in an office or work from home settingTravel to attend meetings and visit locations throughout the country may be requiredOperate computer and standard office equipment such as telephone, copier, and printerWhile performing the duties of this job, the employee is regularly required to sit and talk or hearThe employee is frequently required to use handsThe employee is occasionally required to stand and walk*** job descriptions will be reviewed and are subject to changes of business necessityReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To facilitate working from home, and as a requirement for this role, candidates must provide their own reliable, high speed internet access with sufficient bandwidth to execute all job functionsCompany laptop will be provided.
