The program manager oversees multiple enterprise-wide projects and programs that are broad in scope and independently manages large or mega projects that have enterprise-level strategic importance, high to very high risk and risk interdependencies, multiple interrelationships, and major costs associated with project delivery.
Reporting to the vp, infrastructure and operations, the program manager, infrastructure and operations enables program delivery across the entire infrastructure and operations program: service management, technical operations, end user services, cloud systems, cloud networks, devops, enterprise platform and corporate networksThe program manager partners across the enterprise for intake, business commitments, and it delivery.
The program manager drives effective pi planning across all infrastructure and operations productsAs a release train engineer (rte), this leader supports multiple product delivery teams using agile, scrum, and scaled agile ceremonies and practicesThe leader facilitates and leads teams through an execution of proper agile methodology, manages impediments/risks and coaches the team through the journey on agile maturityThe program manager is accountable for the coordination, preparation and guidance of program increment planning, demos, and leads the scrum of scrums.
The program manager partners with product owners and senior leaders to enable the delivery programThis includes assisting multiple product owners in daily scrumThe program manager directly contributes to the infrastructure and operations team strategy while influencing and impacting the overall it strategy.
Healthfirst has embraced a scaled agile methodology for planning and executing virtually all change initiatives, including infrastructure and operationsThe agile approach favors leadership over command-and-control managementWe use agile planning methods to sequence work and manage dependencies and prioritiesFinally, culture matters at healthfirstIdeal candidates are strong leaders that are continuous learners, not constrained by the way problems have been solved in the pastThe program manager, infrastructure and operations creates an environment where team members can maximize their contribution and impact – and then to ensure that all that effort is optimally harnessed in an aligned way to serve our member.
Duties/responsibilities
Champion the use of digital.ai agility (formerly versionone) for agile planning across epics, features and stories for the infrastructure and operations program.
Partner with product owners on balancing and prioritizing intake vsInternal product improvements while ensuring optimal delivery against team bandwidth.
Work with product owners to manage the backlog across products and the infrastructure and operations program.
Prepare and present to business/it during program level and enterprise pi planning events.
Plan, direct, and coordinate activities through the entire delivery life cycle.
Create and execute plans to drive the resolution of issues/risks that impede delivery.
Uses data and metrics to manage and optimize the flow of value through the program.
Actively manage program and key stakeholder expectations and relationships.
Enable agile practices, methods, and standards.
Meet financial objectives by forecasting requirements, communicating goals, objectives, and responsibilities, keeping the program focused for terms of scope, schedule, communication, and risk.
Drive innovation & continuous improvements in process
Coach and mentor product owners and program leadership on agile best practices.
Minimum qualifications
Experience managing large-scale, cross-functional projects and programs for infrastructure and operations at an enterprise scale.
Technical depth across a broad range of technologies: server, network, dba, cloud, desktop, etcWith an ability to communicate effectively with highly technical resources.
Experience operating on a safe agile environment
Demonstrable experience influencing skills across technical teams, peers, and leaders.
Experience engaging and communicating with key stakeholders including senior-level leadership.
Strong business acumen and 10+ years of experience in it, computing, and/or healthcare, insurance related field
5+ years of experience owning program management and delivery
Hs diploma or ged from an accredited institution
Preferred qualifications
Ba, bs in computer science, information management, business or healthcare related field.
Safe certifications
Certification as a scrum master
Technical certifications across a broad range of technologies (server, network, dba, cloud, desktop, etc.)
5+ years in either people management and/or architecture roles
Please note: since we care so greatly about our employees` and members` wellbeing, healthfirst is moving to a fully vaccinated in-office environmentYou must be vaccinated to work in our offices, even if you are partially remoteIf you are selected to interview for this role, we will explain our vaccination policy and ensure you are comfortable moving forward with further interviews based on your work location.
We are an equal opportunity employerApplicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected federal, state/province or local status unrelated to the performance of the work involved.
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