Job details
Job type full-time
Full job description
High-tech specialist (clinical / dental) remote - eastern us preferred (job number: r116571)
Description
Zahn, a henry schein company, is seeking an experienced technical support trainer for dental / clinical equipmentOur mission is to quickly assess and resolve end-user questions while delivering world-class customer support and training.
Job overview:
This position is responsible to assist customers with the setup, installation and training of their dental scanners, milling systems, ovens, and software packages either in person, via phone, email, or web applications.
Key responsibilities:
Conduct customer trainings, of which the majority will be onsite at the customers locationThis includes the setup, configuration, installation and maintenance of all equipment.
Provide 1-2 in-house internal technical trainings, per year, to technical support specialists and other trainers.
Continue to master and expand on subject matter expert (sme) interests (4 or more corporate products).
Gather the required information necessary to best handle customer software and technical inquiries.
Attend and actively participate in 1-2 technical trainings, per year.
Mentor technical support specialists as well as other trainers to improve their hardware skills, as well as their understanding of and comfort in discussing company products and services with customers.
When not conducting training responsibilities, provide remote technical support to customers on all equipment and software.
Skill:
Exceptional understanding of the job and ability to apply knowledge and skills to complete a wide range of complex tasksComplete tasks in creative and effective waysComplete assignments and facilitate the work activities of others; may coordinate work beyond own areaApply acquired knowledge of procedures and external regulationsMay provide back-up process support for the supervisor.
Complexity:
Consistently work on complex and sometimes unique assignments requiring independent action and a high degree of initiative to resolve issuesMake recommendations for new proceduresAnalyze complex technical or non-technical problems and suggests solutions where precedent may not exist.
Supervision:
Work under minimal supervision and may act independently to determine methods and procedures on new assignmentsMay act as a facilitator or team leaderProvide training as needed.
Qualifications
Work experience:
Typically 4 or more years of related experienceBachelor’s degree preferred.
Preferred education:
Typically high school education, vocational training and/or on-the-job trainingBachelor’s degree preferred.
General skills & competencies:
Excellent time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Specific knowledge & skills:
Must have an excellent ability to concisely articulate the proper use and maintenance of a variety of technical equipment
Must have a firm understanding of internet connectivity and networking.
Must be proficient in dental terminology and the core functionality of software and hardware systems.
Must have knowledge of how cad / cam systems work and interact.
Performance requirements:
Typically, to advance to a new job level, tsms must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
Travel / physical demands:
Travel typically 75%Office environmentMust be able to lift 50lbs if required.
Henry schein, incIs an equal employment opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at henry schein, please visit our website at: www.henryschein.com/careers
Primary location: usa-ma-stoneham
