Job details
Job type full-time
Full job description
Henry schein one (www.henryscheinone) is the global leader in dental management, analytics, communication and marketing softwareWe deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as oneWhen technology connects, more data is shared, more tasks are automated, and more work gets doneAnd most importantly, dental professionals have more time to focus on providing a quality experience for their patientsIn fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling, to clinical treatment and billing, to ensuring loyalty and recurring careIf you are looking for a growing career that makes a difference, come be part of our team today!
Job overview:
This position is responsible for the overall health and increasing retention of patient engage accountsOnboard accounts, proactively reach out to improve health based on business triggers, conduct quarterly/annual business reviews, and maintain a creditable and healthy relationship with the customer.
Key responsibilities:
Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption/usage, and provide ongoing support as their primary point of contact
Monitor customer’s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services
Develop and maintain creditable and strong relationships with business owners by performing regular quarterly/annual business reviews, business assessments, and status reports
Handle escalated customers with a high level of professionalism and tact
Work with at risk accounts to conduct a business review, develop resolution plans, and align internal resources to resolution
Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal
Regularly share best practices with the rest of the customer success team
Qualifications:
Bachelor`s degree or global equivalent in related discipline
Basic understanding of industry practices
2 to 4 years related professional experience
General proficiency with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills
Good interpersonal skills, verbal and written communication skills, and basic presentation/public speaking skills
Consultative approach to customer success
Customer experience champion
Exception demandforce product knowledge a plus
Ability to have difficult conversation with customers
Understanding of competitive landscape
Full time benefits available:
Earn generous pto (paid time off)
Company paid holidays
Paid parental leave
Competitive medical, dental, and vision benefits
401k with competitive company match
And more!
Henry schein, incIs an equal employment opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
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