Meet the team
Hitachi vantara, a wholly-owned subsidiary of hitachi, ltd., guides our customers from what’s now to what’s next by solving their digital challengesWorking alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and societyMore than 80% of the fortune 100 trust hitachi vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.
What you will be doing
The cs&s district manager position requires many common activities reserved for the day to day businessThese baseline activities that must be completed each weekA district manager must be prepared to expect the unexpected and lead all local/global teams to a positive resolutionThe district manager role is mission critical to the hitachi vantara service and support business.
Day to day dm expectations:
Payroll – audit, approvals of time entry and time off, overtime management
Employee necessities – field level support, common hr needs, management of assets
Management of “around the clock” employee shifts relative to customer requirements
Daily reports/kpi reports – ensuring that measurements to goals are met by all employees (customer target reponses and commitments)
P&l activity – ensuring expense allocations are within guidelinesManagement of billable activities
Resource allocation/vacations/sick/activities – committing to customer coverages while ensuring quality of life standards for employees
Customer inquiries – responding to all customer inquiries/concerns both verbal and written
New equipment deliveries – ensuring the proper timing related to new equipment installations
Renewal requests/inquiries – monitoring the flow of expiring maintenance agreement with the expectation of rollover to new maintenance terms.
Billable service requests – ensuring billable activity is posted in a timely manner
Customer meetings – attending all customer sessions within their district, as warranted
Employee meetings – coordinate weekly/biweekly meetings with all employees
Local customer reports – provide reports as warranted to specific customer base
Top 50 customer meetings – dm will attend any top 50 customer meeting in which they have responsibility within their district
Employee performance actions – be responsible for the positive and negative performance actions of their employees
Geo team meetings – will attend all vp meetings as warranted
Product meetings – will attend all product support meetings as warranted
Hot customer meetings – will attend the weekly hot customer meetingsDm will also include any negative customer situation to this meeting.
Isp meetings – will attend all service provider meetings and review the latest activity and logistics report
7x24 availability – dm will be available 365 days within the year (vacation excluded)
Additional activities outside of the monday – friday 40-hour work week:
Unexpected severity one – customer down events
O requires a “drop everything” mentality
O will occupy an extreme amount of personal time
O may require an extreme amount of touch point calls
O may require every hour updates until completion
O may require escalations to executive leadership
O may require internal and customer meetings
O are always intense and high-pressure events
O does not discriminate on the time of day of occurrence
Severity two – customer impact / performance situation (every dm will ultimately be engaged in several severity two situations:
O may not be as intense as a severity one, but will occupy a high amount of after-hours personal time
O also requires a “drop everything” mentality
O are always intense and high-pressure events
O will require at least one or more of the severity one attributes
What you will bring to the team
Bachelor’s degree preferred
5+ years management experience preferred
Technical experience a plus
Our company
Hitachi vantara is part of the global hitachi familyWe balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputationWe guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thriveDiversity of thought is welcomed and our employee base is represented by several active employee resource group communitiesWe offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive cultureIf driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.
Our values
We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangementsGet in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusWith japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the hitachi spirit:
Wa – harmony, trust, respect
Makoto – sincerity, fairness, honesty, integrity
Kaitakusha-seishin – pioneering spirit, challenge
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