Job details
Job type full-time
Full job description
Keen to become part of a truly global, collaborative team of professionals? your journey begins here.
As a member of the global audio visual services team in the information technology department, the av systems analyst is responsible for providing av serviceThis involves taking ownership of requests and incidents that have been assigned to the av team for the delivery and resolution of serviceThe role will be based out of and primarily support the washington dc office, while at times remotely assisting other offices which do not have a dedicated av team.
The information technology department is responsible for the implementation, provision, and support of all information and technology services within the firmThe department is a business services function that supports and contributes to the objectives of the legal practiceAll members of the team will embrace the firm’s values in deliver of service including extraordinary client service, excellence, teamwork, commitment and citizenship.
Job description
Manage meeting requests from initial request acceptance, planning/coordination, scheduling, setup, operating, and striking.
Address incidents that are raised to the av team and proactively take steps to improve.
Coordinate, schedule, launch, operate/manage and troubleshoot cloud collaboration services (e.gZoom, ms teams, webex, etc.).
Setup, connect, and manage video conferencing using bridging system such as cisco cms/tms/vq and audio only conferencing services such as arkadin.
Administration of cloud collaboration services (e.gZoom, ms teams, webex) as service owners.
Enter requests, incidents, work performed, etcInto it ticketing system.
Troubleshooting and resolve av systems and service faults with escalation in rare instances when required.
Effectively and professionally communicate and coordinate with teammates, attorneys, business services employees, clients, and outside vendors and contractors as required in delivery of av service.
Support projects such as new buildouts, new av kit implementation, proof of concepts, testing of potential technology, it projects that may impact av systems/services, etcAs needed.
Work closely with various teams and users across the firm in the seamless delivery of av services such as the client host, conference center, conference services, event services, facilities, it infrastructure, and other teams.
Providing lead and/or backup support for firm-wide multi-point video conferences, which may include consulting with attorneys, business services employees, clients, and vendors to determine requirements, and monitoring meetings as required.
Perform all functions related to av media recording and duplication, including basic av editing and accurate media labeling.
Maintain a thorough inventory of av equipment and supplies, and monitoring the repair and replacement of non-working, damaged and/or obsolete equipment to including organizing av storage space.
Organizing, clean, and keep av equipment and storage locations orderly and maintained.
Interacting with partners, attorneys, business services employees, office administrators, and clients, and providing individual instruction/support in equipment setup and operation.
All members of the firm are encouraged to participate in our global citizenship program.
Other duties as assigned.
Qualifications
Required
Two (2) to four (4) years’ experience providing front line av service to users in conference rooms and through cloud services (e.gZoom, ms teams, webex, etc.) or equivalent.
Excellent verbal and written communication to provide customer service in person, by email, chat, and phone with a high degree of professionalism and clarity.
Experience supporting day to day meeting and event audio/visual support in a corporate or professional services environment.
Demonstrable technical understanding of conference room solutions, av system routing, av technologies, and troubleshooting av and connectivity issues.
Demonstrable understanding and providing av service through cloud based collaboration solutions such as zoom, ms teams, and webex.
Demonstrable working knowledge of personal computers, microsoft office suite, and media presentation software (e.g., powerpoint).
Demonstrable understanding of lan, wan, wi-fi, and network principles in the delivery of av service.
Ability to work in a highly demanding, fast-paced, and evolving work environment.
Ability to work independently and with minimal supervision on assigned tasks to include resolving problems.
Ability to proactively work through responsibilities of team with minimal supervision.
Ability to operate and provide service using windows, apple, crestron, biamp, shure, and cisco devices and products.
Ability for flexibility to work outside of core hours when neededAs an office essential employee, this role generally is needed in the office during times when other roles may not be essential such as special events, breakfast or evening meetings, inclement weather, some holidays or weekends.
Ability to perform all functions related to audio/video media editing and duplication.
Ability to lift, transfer, and assemble computer and av equipment, including monitors, which may weigh up to 40 pounds.
Preferred
Experience administering and managing cloud collaboration technology, primarily zoom and ms teams.
Experience working with conference room booking and it ticketing systems.
Experience using cisco tms, cisco cms, and vq.
Cts and/or other av industry or technology certification.
Law firm experience.
Hours
The role will have a regular 8.5 hour workday which includes 7.5 working hours and 1 hour for an unpaid lunch monday through fridayAfter initial onboarding and training, regular start times may be set as early shift (start sometime between 7-8 am) or late shift (start sometime between 9-11am) as deemed necessary to assure coverage across the departmentConsideration will be given where possibleAt times there may be overtime, weekend, or holiday work and thus flexibility is needed.
This role is an essential function and thus all personnel are required to regularly work on locationThis role is not conducive for agile or remote working.
This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.
Hogan lovells is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.
Hogan lovells is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information or protected veteran status.
