About hologram
The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachersHologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territoriesThe future is connected, and we are connecting it.
About this role
More than just another app, hologram delivers internet to physical devices on the move all over the worldIt`s a different kind of customer challenge, and we`re committed to building the best solutions and support team to deliver value to our customersAs a technical onboarding manager, you`ll manage the process of welcoming new customers on to the hologram platform post-sale.
What you`ll do:
Provide end-to-end onboarding to new customers including leading kick-off calls, training sessions and troubleshooting issues during the onboarding process
Project manage and demonstrate a deep understanding of the hologram onboarding process, consistently providing updates to internal and external stakeholders.
Providing a consultative onboarding experience by understanding current business processes of your customers and provide best practices
Contribute content to knowledge base, blog & social sites
Suggest feature and product enhancements to our product development team
Lead implementations with empathy and demonstrate a deep caring for your customers
Work cross-functionally with sales and support teams and alert leadership when anything is off-track
Provide value to customers by being a trusted resource immediately following a hands on sales process
Helpful skills and experience:
1-3+ years of experience in a client-facing role, including implementation, customer success, and project management in a saas/iot environment
Excellent communicator (verbal and written)
Excellent time-management skills; ability to manage multiple accounts/priorities at the same time
Process-driven and detail-oriented
Experience troubleshooting technical implementations or projects
You`re eager to continue to learn and grow, at any stage of your career
How we work at hologram
Hologram is a fun, fast-paced, and remote-first team united by our core values of ownership, transparency, and mindfulnessWe trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracyAs part of our team, you`ll receive:
Competitive, transparent pay and equityThe salary range for this role is $138,000-$177,000 for an average cost of living city(for candidates in the highest cost-of-living cities like san francisco and new york, compensation rises to better meet your costs.)
Unlimited paid time off and flexible scheduling
100% coverage of your medical, dental, vision, life, and disability benefits (and 80% for your family members!)
14 weeks of family leave
Unlimited books, e-books, and audiobooks for continuous learning
Generous home office setup stipend
We pride ourselves on celebrating everyone — hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thriveTogether we’re building something great: a way to help everyone – and everything – stay online and connected.
What to expect in the interview process:
30-minute introductory camera-off zoom interview with head of customer success
1 hour-long camera-on zoom interview with 2 members of customer success
4 hour-long camera-on zoom interviews with product, solutions engineering, customer success, and revenue
Reference check
Ready to apply?
If you share our values and our passion for connecting the world, we’d love to review your application! for any needed accommodations during the hiring process, please email recruiting@hologram.ioEven if you don’t meet 100% of the above qualifications, you should still seriously consider applyingStudies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
