Job details
Job type full-time
Full job description
Job title: sales & revenue manager location: homewood mountain resort | west shore café & inn | homewood high & dry marina department: marketing reports to: marketing director employment status/type: year-round, full-time | remote work availableWithin driving distance to lake tahoe area preferred.
Job summary the sales & revenue manager will be responsible for increasing sales volume, developing pricing strategies and forecasting revenue for homewood mountain resort, west shore café and inn and the homewood high & dry marinaThey will be responsible for attaining new clients, retaining current clients, attending industry events and achieving quantifiable sales goalsThis position will work with the guest services department to facilitate ticket and pass products, as well as the entire process of group sales including first contact, selling, follow-through, closing, greeting groups, meeting needs and expectations.
They will take the lead in driving yields, generating pricing and selling strategies for multiple products including lift tickets, season passes, events and weddings, boat storage contracts and moreThey will work closely with the marketing director to determine the best strategy for increasing sales and will also work other departmental managers to strategically create sales promotions for products across all properties.
In addition to their key responsibilities, they will assist with general marketing duties including on-property events, social and email marketing efforts, public relations and media buying; however, sales and revenue management is the primary focus.
Duties and responsibilities include the following but not limited to:
The sales & revenue manager must promote and exemplify the homewood culture of exceptional guest service, teamwork, innovation, and fun! works well independently and with othersEnjoys “pitching in” whenever and wherever assistance is neededConducts and shows a high level of professionalismValues our safety culture, our community, and maintaining a healthy, sustainable environmentEnsures that guests and employees have a fun, safe, and memorable experienceAsks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.
Homewood
Drive and increase revenue through group sales and tour operator initiatives
Leads outreach to potential partners for group sales and bulk ticket sales
Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors
Set short- and long-term sales strategies and evaluate the effectiveness of current sales programs
Using understanding for the ski industry, pricing and resorts within the tahoe area, the revenue manager provides insights to trends and emerging products
Responsible for connecting with and obtaining new industry partners and sponsorships
Continuously reviews channels for sales opportunities
Leads strategical discussions on maximizing yield through sales channels
Provides insights to product sales pacing
Coordinate communication between various departments to keep resort informed of arrivals of groups, and events.
Generates daily, weekly and monthly reports as needed
Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors
West shore
Assists with wedding contract bookings including taking payments and finalizing contracts
Provides insight into wedding pacing and pricing / yield opportunities
Supports restaurant operations in reporting and insight where needed
Reviews adr, booking windows and opportunities for growth within hotel bookings and pacing
Marina
Using an understanding of the boating industry to provides insight into competitor trends and pricing
Finds opportunities within all storage and marina products to maximize revenue
Miscellaneous:
Assists other members of the marketing team during busy periods and large team projects including events.
Communicates effectively with direct supervisor on a regular basis on new and ongoing projects.
Skills and qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorilyReasonable accommodations may be made to enable individuals with disabilities to perform the essential duties:
Have excellent communication, analytical, and interpersonal skills.
Ability to work in a fast paced environment while maintaining a high level of accuracy and courtesy.
Fantastic customer service ethic and high expectations for quality.
Possess advanced to expert skills in microsoft office (work, excel) and microsoft outlook.
Previous experience with the following preferred
Rtp
Aspenware
Rfid
Ecommerce platform management
Ability to quickly learn new software and adapt to software changes
Able to work weekends, holidays, and early-morning hours when needed.
Some experience with email marketing and wordpress
Capable of multiple tasking and prioritizing and allocates resources efficiently to meet deadlinesHighly organized and ability to adapt quickly to changing prioritiesAbility to manage multiple projects and work assignments on a daily basis.
Enjoys working in a team environment.
Ability to accomplish projects with little supervision.
A love of skiing and/or snowboarding and the people who make these mountains special is a plus.
Intermediate or advanced skiing or snowboarding ability preferred.
21 years of age or older.
Language skills:
Literate and fluent in englishAbility to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Excellent communication skills, including writing, proofreading, and speaking ability.
Education and/or experience:
Bachelor’s degree (a.aOr b.a.) in marketing, sales, business administration or related experience and/or training; or equivalent combination of education and experience.
Proficient using the latest versions of microsoft word, outlook, excel, and powerpoint; and previous experience with rtp preferred
Prior employment in the ski, hospitality, recreation industry preferred
Mathematical skills:
Ability to calculate figures and amounts such as fractions, percentages, ratios, proportions, area, circumference, and volume to practical situations.
Reasoning ability:
Ability to apply common sense understanding to carry out instructions furnished in oral, mathematical, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intermediate or advanced skiing or snowboarding ability required.
Regularly required to stand, sit, and walk; talk and hear; taste and smell; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Often required to use the computerSpecific vision abilities required by this job include close vision, distant vision, color and peripheral vision, depth perception, and ability to adjust focus.
Ability to lift/move 10 lbsOr more and occasionally lift/move up to 25 lbs.
Equipment used
Telephones, pc, database, office supplies, and filing cabinets
Event properties such as, tables, chairs, ez up tents, power cords, flags, banners, handheld radio
Handheld radio
Cash registers
Snow removal equipment
Certificates, licenses, and registration:
Valid class c driver license with a driving record meeting the minimum standards required by homewood’s insurance carrier.
Working conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Harsh outside weather conditions.
Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration.
Noise level in the work environment is usually loud.
Frequently exposed to moving mechanical parts.
Small work area environment.
