Job details
Salary $9 an hour job type full-time part-time shifts evening (required) number of hires for this role 4
Qualifications
Experience:
Customer service, 1 year (preferred)
Relevant, 1 year (preferred)
Working days:
Saturday (required)
Sunday (required)
Full job description
****please read****
Please do not apply if you are not located in texas, tenessee, indiana, ohio or floridaYou must be located in these states in order for your application to be considered, no exceptions.
******* all assessments are requiredWe will not contact you until this assessments have been completed.********
We have a remote (work from home) position available for an answering service agentWe take calls from the families and caregivers of hospice and home health patientsWe are seeking intelligent, empathetic, compassionate individuals who are able to work in a fast-paced environment and set priorities within time constraintsAnswering service agents are responsible for answering incoming calls from patients, family members, nursing administrators, doctors, caregivers, pharmaceuticals and medical equipment providersIn addition, you will take medication orders and dme ordersAlso hospice, palliative care, and home health referralsSuccessful applicants will have to meet the following job requirements and desired skills:
Responsibilities include:
Operate voip telephone system of inbound and outbound calls.
Send communication notes to on-call staff in a timely, professional and courteous manner.
Upon answering the incoming calls, the operator will ascertain the nature of the call and route to the appropriate person.
Provide accurate information to the on-call staff, obtained from family members, patients or facilitiesInformation such as the patient`s name, phone number, date of birth or address.
Ensure escalation of dissatisfied callers to the appropriate individual.
Other duties and responsibilities may be assigned by supervisor
Desired skills :
Critical thinking skills.
Strong verbal and written communication skills.
Strong work values.
Proficient with basic computer skills.
Fast and accurate typist.
Excellent organizational skills.
Ability to handle multiple tasks at one time.
Must be able to type 45+ wpm
Additional job requirements:
Must be available to work nights, weekends and holidays.
Must have a professional, quiet home office environment conducive to handling a volume of phone calls providing privacy.
A home computer dedicated to the work environment a must.
Home technology environment conducive to remote phone work as assessed during the hiring process.
Pay rate: $9 per hour.
Job types: full-time, part-time
Pay: $9.00 per hour
Experience:
Customer service: 1 year (preferred)
Relevant: 1 year (preferred)
Shifts:
Evening (required)
Working days:
Saturday (required)
Sunday (required)
Application question:
What is your level of skill in microsoft excel (basic, intermediate, expert?)
Work location:
Fully remote
This job is:
A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a high school diploma/ged
Open to applicants who do not have a college diploma
Company`s website:
Http://www.hospiceoncall.com/
Benefit conditions:
Only full-time employees eligible
Work remotely:
Yes
