Job details
Job type full-time
Full job description
Housecanary is creating a more efficient real estate marketplace, where its trusted property valuations help consumers and investors enjoy a frictionless experience in buying, financing, and improving their homesBy working directly with institutional investors, housecanary already powers more than $200 million in real estate transactions each monthThrough partnerships with leading financial institutions, housecanary’s comehome platform will enable consumers to close on more than $100 billion of real estate transactions this yearHousecanary recently raised $65m in series c funding as our team continues our hyper-growthFounded in 2013, housecanary has built its reputation on developing unique analytics for the $30.7 trillion residential real estate market, based on big data and refined through machine learningBy combining this technology with its nationwide brokerage, housecanary is uniquely positioned to connect investors and consumers alike to the information that they care most about in an effort to modernize and streamline the home buying and home ownership process.
We`re seeking a hands-on relationship manager to lead partnerships with a small set of business critical accountsYou will partner with key points of contact across these organizations to onboard and train them on our products, assess their needs, recommend new products, and drive a positive overall relationship.
What you`ll do:
Drive increased cross-sell, upsell, and renewal revenue,along with strong nps scores, and customer referenceability
Oversee client operations and serve as primary point of contact
Partner cross-functionally to organize internal resources to solve client business challenges
Own a book of customer accounts (new and existing) to oversee platform training and adoption, along with the development of best practices
Develop and execute customer success plans, and track and report on key metrics for customer adoption and success
Become a subject matter expert on hc product offerings and services
Communicate product, service and industry updates to clients
What you have:
3+ years of experience in saas client/customer success, strategy consulting, or consultative sales
Experience managing client relationships at a technology and/or professional services firm
Expertise managing relationships and agendas across multiple divisions of corporations
Demonstrated experience working with a technology-focused implementation and roll-out
Ability to build world-class client success team
Strong client empathy, a deep understanding of value drivers, and a passion for solving complex business problems
Analytical mindset with a data-driven approach to partnerships
Familiarity with our existing tools (salesforce, excel, jira, slack, powerpoint, tableau), and an interest in learning other internal tools as they’re developed
Ability to travel to client engagements
Specal consideration for:
Knowledge of the real estate market mortgage lending, capital markets and gse’s
Fantastic sense of humor
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to applyHousecanary is an equal opportunity employer and welcomes everyone to our teamIf you need reasonable adjustments at any point in the application or interview process, please let us knowIn your application, please feel free to note which pronouns you use (for example - she/her, he/him, they/them, etc).
