Job details
Job type full-time
Full job description
Come grow with humana! benefits day one – stellar 401k match – paid time off – tution assistance programs – stellar wellness/rewards program
Responsibilities
The associate director, business intelligence solves complex business problems and issues using data for the retail contact center from internal and external sources to provide insight to decision-makersThe associate director, business intelligence requires a solid understanding of how organization capabilities interrelate across department(s).
Responsibilities
Oversee and develop team of approximately 11-15 associates
Assess and create longer term views of strategy of the consumer experience analytics space by:
Knowing emerging trends and industry use of technology
Being closely connected to enterprise/segment analytics and technology strategy and impacts to the retail contact center (exSegmentation, new technology)
Develop a comprehensive analytics and business strategy for operations to execute and turn insights into actions
Resolve complex technical and operational problems the retail contact center space by analyzing and using data on associate and member interactions to determine:
Outcomes of strategic business decisions (f/b to senior leaders)
Inputs to business decisions
Financial impact
Based on current guidance from the cdc, local and state governments, and humana leadership related to the coronavirus (covid-19) outbreak have extended travel restrictions until further noticeThe policy will be reassessed as the situation warrantsOnce these restrictions are lifted this role may require up to 20% travel, which could include international, depending on business needs.
Required qualifications
Bachelor`s degree - preferably in a driven discipline, such as data analytics, statistics and/or related field
3+ years of technical experience in data analysis and intelligence in a large production environment
5+ years of people leadership experience
Experience with contact center operations & technologies from a design, implementation and support perspective
Direct involvement in consumer experience, process improvement and metrics development
Experience with tableau and power bi
Excellent written and verbal communication skills
Strategic thinker that can push new initiatives – integrate new or emerging technologies
Comprehensive knowledge of all microsoft office applications
Ability to travel up to 20% depending on business
Ability to work non-traditional hours (may include some nights and weekends depending on business needs
We will require full covid vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by lawRequests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
Preferred qualifications
Master’s degree
Ability to anticipate and be proactive around next steps in large initiatives simultaneously
Relationship focused and can represent the team to both internal and external audiences
Work at home/remote requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed dsl or cable modem for a workspace (satellite, wireless and hotspots are prohibited)A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required
Scheduled weekly hours
40
