Job details
Job type full-time
Full job description
The experience strategy & transformation lead enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customersThe experience strategy & transformation lead works on problems of diverse scope and complexity ranging from moderate to substantial.
Responsibilities
The digital experience strategist leads transformations and experience improvement development for humana`s digital member portal that will drive the future vision of the company`s core businesses.
In this role you will,
Be the voice of the member as they navigate humana`s digital member portal.
Act as a subject matter expert to create digital experiences that help humana members understand their benefits and manage their health and wellness journey.
Understand industry trends and member expectations using data, analytics, user testing, and researchTranslate these findings into opportunity moments that help members with benefits and coverage, claims, network, medications, and care.
Define gaps in current digital experience, express member needs, and articulate solutions to improve the member`s digital journey on the member portal.
Connect member needs with business value propositions and development feasibility.
Simplify complex problems and issues in an easy-to-understand manner.
Understand technical matters outside personal area of expertise, and synthesize for broad discussions.
Identify new features and functionality that delight users and drive member and business value.
Drive innovation for future improvements resulting in increased member engagement.
Ensure connections between execution conversations and product roadmap are being made so that any development needed to get a campaign up and running is put on the roadmap.
Required qualifications
Bachelor`s degree
8 or more years of digital strategy and transformation in consumer experience
8 or more years of project leadership experience
Experience leading large teams/programs
Creativity and brand design knowledge/experience
Working knowledge of all microsoft programs
Detail oriented with excellent organizational and project management skills
Demonstrated ability to make independent judgments
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred qualifications
Program and/or project management experience
Member/consumer experience design experience
Healthcare industry experience
Additional information
As part of our hiring process, we will be using an exciting interviewing technology provided by modern hire, a third-party vendorThis technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded voice interview and/or an sms text messaging interviewIf participating in a pre-recorded interview, you will respond to a set of interview questions via your phoneYou should anticipate this interview to take approximately 10-15 minutes.
If participating in a sms text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions providedExpect this type of interview to last anywhere from 5-10 minutesYour recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled weekly hours
40
