Overview
The technical community manager combines product, solution, or industry knowledge with a true passion for people to drive membership and engagement in our online communitiesPartnering with both the business and our members, the community manager empowers community members through forums, content, and collaboration to create champions of our products and solutionsGreat community managers are eager learners, conscientious workers, and empathetic humansThis position will remain remote.
What you will be doing
Continuously monitor community activity, respond to inquiries, facilitate connections
Design and implement engagement and moderation processes
Assist creating content and programs that reward engagement activities and favorable behaviors
Design, implement, and support champion and gamification programs
Develop, manage, implement, and review content calendars in partnership with subject matter experts
Create, recommend, and review content in the community, including blog posts, wiki pages, videos, etc
Plan, manage, and facilitate community-specific programs (webinars, meetups, etc)
Measure, report, and review engagement metrics and program performance, and recommend program enhancements
Research and recommend best practices, tips, and tools for community management
May provide guidance and training to other team members
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, hyland’s information systems security policy
What will make you successful
Bachelor`s degree or equivalent experience
Experience with alfresco and/or nuxeo preferred
5+ years work experience in customer service/success, tech support, product delivery, or marketing fields
3+ years online community experience
Demonstrated product, industry or subject matter knowledge
Microsoft windows and office proficient
Strong collaboration skills, applied successfully with team as well as with other areas
Strong critical thinking and problem solving skills
Strong customer service orientation
Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Strong web research and analysis skills
Self-motivated with the ability to manage projects to completion with minimal oversight
Able to thrive in a fast-paced, deadline driven environment
Demonstrated ability to establish rapport and gain the trust of others
Highly organized and able to balance multiple tasks within the same work day
Keen attention to detail
Sharp, fast learner with a technology curiosity and aptitude
Please note: the job duties and responsibilities of this role are unable to be performed in the state of colorado at this time.
What you can expect next
Hyland recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next stepsBe sure to add hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? email your recruiter directly at careers@hyland.com.
Benefits 401(k) retirement savingsFlexible schedulePaid time offMedical, dental, visionVolunteer paid time offWellness reimbursementPaid parental leaveSabbatical programHyland house programFind out more by going to https://www.hyland.com/en/careers/life-at-hyland.
Welcome to #hylandlife since 1991, it has been hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platformOur employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow hylanders, or engaging in the communities where they live and work.
The #hylandlife hashtag encompasses our employee-centric cultureOur employees live our culture day in and day out by bringing their best self to workHyland supports them to do just that through career development resources, wellbeing programs and innovation practicesWe thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communitiesWe strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinancesThe information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
