Job details
Job type full-time
Full job description
Icon job description
Title: customer service engineer
Company:
Icon aircraft is a consumer airplane manufacturer founded in response to the creation of the sport flying category by the federal aviation administration (faa)Given these enabling regulations, icon’s mission is to reinvent personal flying by providing consumer-friendly, safe, technologically advanced aircraft that allow the freedom, fun, and adventure of flying to be more accessible to mainstream consumersIcon’s long-term vision is the democratization of personal flight and 3-d mobility.
Icon’s first aircraft is the a5, an amphibious sport plane that fuses outstanding aeronautical engineering with world-class product design and unprecedented safety featuresThe a5 is the world’s first production aircraft that is spin-resistant, making it one of the safest small aircraft ever createdIt has won some of the world’s most prestigious design awards and has inspired a global followingIcon is headquartered in vacaville, ca, 50 miles northeast of san franciscoFor more information, visit www.iconaircraft.com.
Role: coordinates activities to ensure the proper service and repair activities are performed on company and customer-owned icon a5 aircraftThis includes writing repair documentation utilizing engineering and manufacturing definition, icon and/or industry specifications, and supplier documentation as resourcesMonitors aircraft maintenance and repair and identifies opportunities
For cost and reliability improvementsRegularly interfaces with customers and repair personnel to answer questions and assist in repair and maintenance proceduresMust have a thorough understanding of composite structures and complex mechanical and/or electrical systems.
Location: vacaville, ca or remote
Reports to: sustaining engineering lead
Primary areas of responsibility:
Devises, reviews and approves repair instructions and associated analyses.
Ensures that the proposed repair is structurally and functionally compliant with airworthiness standards and requirements.
Regularly meets with sales and service staff to determine needs and priorities.
Interprets engineering drawings, specifications, and other engineering definition documentation.
Assists in determining if fleet failures are the result of design definition or other influences and documents findings.
Initiates design and process changes to correct design errors that resolve complex, chronic service problems and ultimately improve the reliability of the aircraft.
Collaborates with engineers, technicians, and icon administrative personnel, as needed, to ensure complete, correct and concise repair documentation.
Participates in corrective action board reviews to provide input / data to support corrective action identification and implementation.
Candidate may be called upon to participate in the design revision process to incorporate changes to the engineering definition as part of an effort to continuously improve the design of the aircraft.
Success indicators: *
Reduction of recurrence of past problems (indicates mrb actions and associated root cause support and determination has been effective.)
All repair instructions correctly documented, traceable, and defendable (including any supporting analyses).
Customer aircraft downtime minimized, but not at the expense of correct repairs and supporting analyses (i.eProduct integrity must be maintained with evidence).
Minimal repair document (mra) backlog.
Required experience:
B.sOr m.sIn mechanical, electrical, aerospace, or manufacturing engineering
Minimum of 2 years of directly related experience in mrb, liaison related, or customer service engineering roles
Ability to work independently with strong decision-making skills while under limited supervision
Ability to operate a cad system to view, measure and extract product data
Demonstrated ability to work well with various entities, including engineering, production, quality, service providers, supply chain, and customers
Direct experience in the assembly and troubleshooting of complex products, both mechanically and electrically
Ideal experience:
5 years customer service engineering experience in aerospace, automotive, boating, heavy equipment, and/or military transports
Other traits:
Clear communicator
Highly intelligent - analytical and problem solver
Mechanically/electrically inclined
Good intuition & judgement
Team player
Self-starter
Energetic/passionate
Job type: full-time
Work location: multiple locations
