Job details
Job type full-time
Full job description
Client success coach
Inciteful is seeking professional, energetic client success coaches to support its growthThe position is a full-time telecommuting role, and as such requires the ability to work remotely from an in-home office during all scheduled hours, with dedicated, private workspace and high-speed internet access appropriate for conducting phone and online support sessions(please note: this subscriber support role is not a `work from anywhere` or `make your own schedule` position.)
The objective of the client success coach is to ensure that subscribers utilize and receive value from the inciteful needs analysis and consultation platformClient success coaches help clients to understand, configure, implement, and leverage inciteful software so that it becomes integral to their lead generation, sales, onboarding and progress evaluation process, and provides a positive return on investment such that they continue or expand their subscriptionClient success coaches create two-week set-up plans with new subscribers and work with them to configure inciteful settings to best meet their needsClient success coaches also conduct regular check-in calls and account training, monitor and promote subscriber utilization, and serve as the primary relationship manager and point of contact for those subscribersClient success coaches upgrade and renew subscriptions as appropriate based on subscriber needs and requestsPerformance evaluations are based primarily on the achievement of client subscription renewal rate and upgrade goals.
This position requires the mastery of inciteful software functionality and the underlying science related to inciteful fitness and weight management analytics, strong written and verbal communication skills and goal orientationThe most successful inciteful team members have a passion for and commitment to a career in fitness, weight loss, health, nutrition and wellness, have a high level of comfort with and interest in technology, and are truly excited to help our subscribers achieve their business goals.
Qualifications
Bachelors degree or equivalent experience
Minimum 2 years work experience in phone-based client support or sales position
Prior experience supporting or selling saas applications a strong plus
Prior experience providing client support or selling to fitness, weight loss and nutrition professionals or facilities a strong plus
Prior experience using hosted phone system/dialer, crm and online presentation/screen sharing applications
Comfort using live and recorded video for support and other client conversations
Proficiency with microsoft office
Education or coursework in exercise, nutrition or health science preferred
Must have appropriate, dedicated private workspace and high-speed internet access available
Ability to establish rapport and communicate empathetically
Ability to proactively solve problems
Patience and empathy in dealing with subscriber concernes
Strong written and oral communication skills
Effective time management skills
Excellent customer service skills
Responsibilities
Conducting phone and online orientation and implementation sessions with subscribers
Contacting subscribers through proactive, regular outreach
Maintaining accurate records of subscriber interactions in central database
Achieving monthly personal subscription renewal and upgrade objectives
Contributes to team success by assisting colleagues in fielding and managing inquiries from subscribers
Developing case studies and other documentation of subscriber results
Developing reference and educational resources for subscribers
Submit your resume and cover letter by email to careers@inciteful.com
