Job details
Salary $17 - $25 an hour job type full-time number of hires for this role 1
Qualifications
Bachelor`s (preferred)
Help desk: 1 year (preferred)
Windows: 1 year (preferred)
Us work authorization (preferred)
Full job description
Department
Information technology
Reports to
Information technology manager
Job summary
Responsible for maintaining, processing and troubleshooting computer systems/operations, networks, back-up infrastructure and corporate website.
Responsibilities
· provide technical support and problem resolution activities
· evaluate equipment requirements for individuals and departments
· install pc’s and related hardware; investigate hardware problems and perform repairs
· set priorities, perform triage and know when and how to escalate problems
· track and monitor requests to ensure timely resolution; keep users informed of status
· coach users towards independence on common technical practices and procedures; empower users to leverage their technological tools
· manager it systems, component and software license inventoriesDeploy hardware, install software and work with experts on wan/lan infrastructure maintenance and installation.
· maintain network, email, applications and telephone user accounts.
· manage and maintain corporate backup infrastructure
Key performance criteria
· expedient and accurate problem resolution
· complete assigned tasks daily
· exhibit professional attitude
Personal qualifications & essential knowledge
· bachelor’s degree (bs, or ba in a related field), or at least two years related experience and/or training, or equivalent combination of education and experience.
· understanding of computers, networks, security, servers, and project management
· strong written and oral communication skills to interact productively and efficiently with end users, managers and remote sitesDemonstrate command of language, clarity of thought and orderliness of presentation
· patience with a wide range of user knowledge and skills and the ability to work well under pressure
· manage multiple concurrent objectives or activities, and effectively make judgments in prioritizing and time allocation
· problem-solve effectively – diagnose technical issues and propose reasonable solutions; enjoy problem solving
· proficient in supporting microsoft office suite
· adept in information technology security management and relevant experience
· quickly learn applicable technology, systems and products
· backup infrastructure implementation and maintenance working knowledge
· vendor management experience
Working conditions
· typical working hours are from 8am to 5pm, monday to friday, although extended night and weekend shifts may be required on occasion.
· generally, work in an indoor office/warehouse environment.
Physical requirements
· must be able to stand or sit for extended periods of time
· must be able to walk, crawl, sit, kneel, stoop, or crouch
Job type: full-time
Pay: $17.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Education:
Bachelor`s (preferred)
Experience:
Help desk: 1 year (preferred)
Windows: 1 year (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
