Job details
Job type full-time
Full job description
Summary
Provide strategic leadership at customer account level for multiple medium to large projects, as assigned by senior managementAct as sponsor`s primary point of escalation throughout project duration for local and globally scoped deliverables (programs) with single/multiple lifecycle safety functions (clinical trial and / or post-market)Line management responsibilities for assigned project leadership and strategic solutions (plss) staff aligned to work on account(s)Collaborate with global management team to develop and implement strategic initiatives and ensure global consistency.
Essential functions
Line management responsibilities for assigned plss staff in accordance with organization’s policies and applicable regulationsResponsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and addressing employee relations issuesApprove actions on human resources mattersMentor and motivate staff to achieve and maintain acceptable levels of performance.
Ensure consistent standardized processes are implemented globally and department deliverables meet expected quality, financial and productivity targetsContribute towards achievement of department utilization and ebidta targets.
Ensure timely movement of project work through the process steps, in accordance with governing sops, ich/fda regulations and guidelines, working instructions and customer expectations.
Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunitiesDrive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication.
Collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.eSolicitation of repeat business; identification of new business opportunities developing to rfps; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
Collaborate with lifecycle safety operational teams constructively in a matrix framework to achieve project and customers deliverables.
Lead and contribute to global initiativesAssist in the implementation and support of customer managed decisions as determined under guidance by senior management.
Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization).
Impart specialist expertise in lifecycle safety specialist areas, as well as applying them across plss.
Contribute at iqvia internal cross-functional project team meetings interfacing with other functional leads; customer project status meetings and oversight group meetings; subject matter expert (sme) meetings.
Attend bid defenses, client meetings; and present as required.
Maintain ongoing project communications with internal and external project oversight stakeholders.
Support plss staff with managing scope, budget review and finalization with customers ensuring program financial targets are met.
Accountable for oversight of lifecycle safety performance for projects/programs on assigned account(s) to include customer interface and communications; customer deliverable and realization/profitability; service integration and technical solutions.
Provide effective senior representation of lifecycle safety in high visibility forums e.gJoint iqvia-customer steering committees, goh teams, cross-functional project reviews.
Effectively contribute to sales activities across accounts as needed.
Work in a customer centric fashion analyzing current and future customer needs and actively developing innovative, cross- functional strategic solutions within lifecycle safety service lines to meet customer needs.
Identify and drive departmental initiatives aimed at enhancing customer service, efficiency, quality, or employee engagement.
Represent ls leadership at select external and internal meetings.
Collaborate with lifecycle safety management to resolve problem areas and customer needs ensuring global consistency.
Contribute to sop review and ensure that staff have been trained on and are following required standard operating procedures (sops), good clinical practices (gcps), fda and ich guidelines and regulations, working instructions and project instructions.
Provide historical perspective and input on clients and processesProvide input on the success or failure of previous initiatives and appropriately field concerns.
Perform other duties as assigned.
Qualifications
Bachelors degree in a life science field
6-7 years` clinical research experience in a contract research organization or pharmaceutical company combining 6 years of lifecycle safety experience (pharmacovigilance, ceva, medical information, safety publishing, risk management, etc) and 3 years` line management experience
In depth knowledge and understanding of lifecycle safety service lines; willingness to increase knowledge across lifecycle safety service lines and develop new skills.
In depth knowledge of applicable global, regional and local clinical research regulatory requirement; i.e.
Good clinical practice (gcp) and international conference on harmonization (ich) guidelines, iqvia standard operating procedures
Pmp preferred.
At iqvia, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier worldThe advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the wayLearn more at jobs.iqvia.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Iqvia, incProvides reasonable accommodations for applicants with disabilitiesApplicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact iqvia’s talent acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
