Job details
Job type full-time
Full job description
Job overview
Responsible for management and service delivery excellence of a range of medium to large sized regional and global projects as assigned, covering single or multiple lifecycle safety functions (clinical trial and / or post-market)Provide leadership and accountability for customer-facing activities and oversight of operational service delivery, working cross-functionally and across the opportunity lifecycle, integrating delivery into one seamless and transparent program for customers, aligned by accountsCollaborate with global management team and integrated partners to develop and implement strategic initiatives/solutions to expand business, partnership, strengthen overall relationship and ensure global consistency.
Essential functions
Manage customer interface and communication for assigned projects/programsRepresent lifecycle safety on projects/programs; serve as primary point of contact within lifecycle safety for all internal and external customers; liaise between internal/external customers and lifecycle safety operational teams.
Manage customer deliverables for assigned projects/programsTactical, day-to-day customer-facing leadership at project/program levelResponsibilities include project planning (timelines, deliverables), scope management, quality management and project financial management.
May act as an account owner over a program or customer portfolio and therefore report program/portfolio level metrics and provide oversight of projects they do not directly lead.
Performs role of solution architect responsible for crafting and defending proposed solutions to new standalone safety business opportunitiesFormulates operational budgetary assumptions and takes decisions to steer the creation of the budget, fulfil required customization of text and dataActs autonomously as the safety subject matter expert (sme) and single point of contact for governance, executives and integrated partners in construction of proposed solution and defends the strategy and pricing from initiation through to delivery.
Represents as safety smeProvide leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle, integrating lifecycle safety core message delivery into customer facing material, presentations and meetingsCollaborate with senior leadership to implement strategic initiatives and ensure global consistency.
Provide leadership and structure for customer service interface from scoping stage, through proposal generation, bid defence to transition of work and service delivery; and throughout the development and commercial life cycle of the product.
Manage finances for assigned projects/programsUpdate financial systems, including revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders, etc.
Ensure financial project performance through oversight of key performance metrics (i.e revenue, direct costs, time-sheet costs, contribution margin).
Develop specialist expertise and may act as a subject matter expert (sme) on departmental, regional or global initiatives.
Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunitiesDrive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication.
Actively participate at meetings with internal & external stakeholdersProvide project status updates, defines processes, project/planning strategy.
Manage start-up of new projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage.
Provide leadership for lifecycle safety virtual project teams: keep local/global ls team current on project developments; lead internal lifecycle safety team meetings to review project processes and statusWork closely with lifecycle safety operational teams, to ensure projects/programs are delivered in accordance with customer expectations.
Participate in sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs and text), as required.
Incorporate strategic options when defining project/program scope and processes with customer.
Support customer relationship into partnership mode; manage accounts targeting extended business relationship throughout lifecycleFocus on customer loyalty and contract renewal.
Work in a customer centric fashion analyzing customer needs and developing innovative, cross-functional strategic solutions within ls service lines to meet customer needs.
Participate in client and internal audits and inspections for assigned projectsLiaise with quality assurance staff and management in the compilation of corrective action plans (caps).
Collaborate with lifecycle safety management to address and resolve customer needs and issues.
Perform other duties as assigned.
Qualifications
Bachelor`s degree health science or other directly related field req
3 to 5 years` clinical research experience in a contract research organization or pharmaceutical company including at least 3 years of lifecycle safety experience (pharmacovigilance, ceva, medical information, safety publishing, risk management, etc.) and 2 years’ of project managementReq or
Equivalent combination of education, training or experience req
Strong knowledge of applicable global, regional and local clinical research regulatory requirement; i.e.
Good clinical practice (gcp) and international conference on harmonization (ich) guidelines, iqvia standard operating procedures.
Working knowledge of lifecycle safety service lines; willingness to increase knowledge across lifecycle safety service lines and develop new skills.
Effective team management and leadership skills, conflict management.
Strong project management; planning and organizational skills.
Effective verbal and written communication skills including ability to network and lead teleconferences.
Effective collaborative, organizational and delegation skills.
Ability to work on multiple projects and manage competing priorities.
Ability to manage ambiguity.
Effective business focus, marketing, sales skills.
Proven strong presentation; report writing skills and customer focus skills.
Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared accountabilities.
Effective judgment, negotiating, decision-making, and problem-solving skills.
Creative and innovative, initiative and pro-active.
Effective business acumen and financial analytical skills, tactical planning, budgeting.
Ability to establish and maintain effective working relationships with coworkers, managers and customers.
Ability to establish and maintain effective working relationships with coworkers, managers and customers and clients.
At iqvia, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier worldThe advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the wayLearn more at jobs.iqvia.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Iqvia, incProvides reasonable accommodations for applicants with disabilitiesApplicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact iqvia’s talent acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
