Job details
Job type full-time
Full job description
Job overview
Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfactionProvide comprehensive data management expertise to clinical data management (cdm) team to provide high quality data management products that meet customer needsProvide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverablesPerform role of data team lead (dtl)Comply with good clinical practices (gcps), applicable regulatory guidelines, sops, policies, and, where available, cdm guidance documents.
Essential functions
Client management:
Serve as primary point of contact for customer on data management deliverables
With minimal guidance, provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
With guidance, provide input for and perform direct negotiations with customer, e.g., timelines, financial, process, resources
Maintain strong customer relationships
Ensure open communications with customer and iqvia management to manage and meet contractual obligations
Service management:
Meet with data operations coordinator (doc) and/or data operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
Establish strong communications with data operations team, functional leads, project managers and all other stake holders
With minimal guidance, support dm service delivery with comprehensive dm process and technical expertise in executing projects.
Serve as the escalation point for unresolved data issues
With guidance, work with client data managers, vendors, internal team members for resolution
Work with functional manager(s) to ensure appropriate resources are assigned to meet project deliverables
With guidance, create and/or review and sign-off on all data management plan (dmp) documents
Implement proactive quality management planIdentify any service and quality issues with agreed upon specifications per the dmp and contract/sow and work with functional manager(s) to resolve
With guidance, track service performance and provide leadership to identify root causes of issues and implement remedial actions
Continuously look for opportunities to improve efficiency of tasks and quality of deliverables
Identify compliance issues and work with functional manager(s) to ensure timely follow-up and resolution
With guidance, maintain internal tracking databases and systems
Financial management/business development support:
With guidance, ensure service and quality meet agreed upon timelines and deliverables in contract/scope of work (sow)
Manage sow/budget
Review financial reports on a monthly basis and participate in project reviews as requested
Identify out of scope tasks and track change orders to completion
With guidance, may serve as project manager for single service dm projects, including financial tracking, revenue recognition, and invoicing
With guidance, participate in and support rfp process (review rfp documents, pricing, attend bid defense)
Other:
Provide input on dm process improvements or project solutions to cdm team/cdm department
Provide input on the development and implementation of a new technology or tool
Participate in a focus team or global or local best practice team
Perform other duties as directed by functional manager(s)
Qualifications
Bachelor`s degree health, clinical, biological or mathematical sciences, or related field req
3 years direct data management experience, including 1 or more years as a cdm project leadEquivalent combination of education, training and experience.
Previous experience and proven competence in managing study delivery through full dm life-cycle (at least 1 medium phase iii)Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in dm processes, sae reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology)Knowledge of medical terminology, pharmacology, anatomy, and/or physiologyKnowledge of operating procedures and work instructions and the ability to apply them in practiceKnowledge of good clinical practices and applicable regulatory guidelinesExcellent communication, interpersonal, customer service, and teamwork skillsExcellent organizational and problem-solving skillsExcellent project management skillsAbility to work with minimal supervision, using available resources, e.g., functional managers, senior dtlsComprehensive understanding of clinical drug development processAbility to establish and maintain effective working relationships with coworkers, managers and customersPrevious experience and proven competence in managing study delivery through full dm life-cycle (at least 1 medium phase iii)Demonstrated data management skills and thorough knowledge of the data management process (e.g., therapeutic area, extensive knowledge in dm processes, sae reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology)Knowledge of medical terminology, pharmacology, anatomy, and/or physiologyKnowledge of operating procedures and work instructions and the ability to apply them in practiceKnowledge of good clinical practices and applicable regulatory guidelinesExcellent communication, interpersonal, customer service, and teamwork skillsExcellent organizational and problem-solving skillsExcellent project management skillsAbility to work with minimal supervision, using available resources, e.g., functional managers, senior dtlsComprehensive understanding of clinical drug development processAbility to establish and maintain effective working relationships with coworkers, managers and customers.
At iqvia, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier worldThe advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the wayLearn more at jobs.iqvia.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Iqvia, incProvides reasonable accommodations for applicants with disabilitiesApplicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact iqvia’s talent acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
