Job details
Job type full-time
Full job description
Role summary:
Serves as the primary support liaison and information advisor between the client and iqviaMaintains on-going contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Responsibilities:
Translates client needs into iqvia solutions/reports
Follows standard operating procedures to create and maintain individual reports according to client specifications
Verifies all reports before delivery to the client, on a weekly and monthly basis
Researches, analyzes and responds to client questions concerning the contents of their deliverables
Ability to work with a team and independently to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact
Conducts product and process training for clients and other iqvia employees
Ability to travel to clients and iqvia offices as appropriate
Requirements:
Bachelor’s degree preferred
Related work experience is a plus
Familiarity with the pharmaceutical industry is a plus
Knowledge of client service concepts, practices and procedures
Demonstrated problem solving, analytical and expert customer service skills
Proficiency in pc applications - microsoft suite
Ability to communicate effectively with various levels in the organization (written and oral)
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to understand complex concepts, and processes
Ability to multitask, manage time effectively, and prioritize well
Meeting facilitation, presentation and training experience preferred
At iqvia, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier worldThe advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the wayLearn more at jobs.iqvia.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Iqvia, incProvides reasonable accommodations for applicants with disabilitiesApplicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact iqvia’s talent acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
