Job details
Job type full-time
Full job description
Position summary:
The clinical field applications scientist is the primary technical field contact for illumina’s clinical customers, and is responsible for all new installations, all customer trainings, and for providing data analysis, logistical, and troubleshooting support in their territoryThe primary goals are to ensure maximum utilization of illumina systems to drive revenues and sustain customer retention.
Responsibilities:
Coordinating new installations, including facility inspections and other onboarding discussions, instrument validation, and customer training at clinical accountsReviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system
Partner with territory account managers and clinical sales specialists to support pre-sales and customer onboarding conversations at clinical accounts
Delivers sample to answer training, including library preparation protocols and data analysis workflows
Troubleshooting issues related to user`s technical skills, biochemistry/assay design, experimental design, software and instrumentsInterprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel
Provides second level support in areas of clinical expertise to wider applications team and customer base
Developing and maintaining positive relationships with customers in assigned territory
Helping to maintain and increase product usage, and supporting key account and strategic sales efforts through technical presentations and demonstrations
Drive sales or marketing on new strategic sales initiatives requiring both technical depth and market knowledge
Provides strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
Mentors and trains other members of the applications team
Manages escalation of technical issues that cannot be dealt with by other personnel
Works independently on significant and unique issues requiring collaboration with key decision makers and senior managers across the organization, may impact future products, concepts and technologies.
Developing and improving key company processes that support our mission of building a world-class customer support organization
Serve as the customer solutions representative on core teams; responsible for driving strategic planning activities and managing execution of deliverables; manages projects with very minimal supervision
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Requirements:
3+ years biotech experience preferred
Must be willing to travel up to 50%
Prior field experience supporting customers in a highly technical field required recognized deep technical expert in at least one microarray, sequencing or diagnostic discipline
Experience in specific clinical markets or assays (such as reproductive health, hla, cf, oncology, etc.) is preferred
Independently works on highly complex problems requiring analysis of multiple variables
Uses independent judgment in developing methods, techniques or evaluation criteria for obtaining results
Demonstrated ability to determine strategic direction to meet goals
Demonstrated written and verbal communication and training skills
Using genotyping and sequencing technologies preferred
Demonstrated understanding of commonly-used genotyping data analysis software applications and/or bioinformatics tools and programs preferred
Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred
Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment
Clear vision of and commitment to providing outstanding customer service
Experience/education:
Typically requires 3+ years of experience and a master’s degree in biochemistry, molecular biology, genetics, or related field; or a phd; or equivalent work experience.
Concerns regarding covid-19 continue as positive cases are experienced in the communities in which we operatePlease be aware that, as a condition of employment, illumina requires proof of covid vaccination for all u.s.-based employees (subject to limited exceptions) beginning november 1, 2021.
At illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our missionBuilt on a strong foundation, illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomicsWe are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or raceWe also have several employee resource groups (erg) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and workWe are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic informationIf you require accommodation to complete the application or interview process, please contact accommodations@illumina.comTo learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
