Job details
Job type full-time
Full job description
Can you imagine a career in it where you enjoy coming to work every day?
We can! for over 20 years we`ve been imagining the future and working to build it infrastructure and resources to support itImagine it proudly provides cloud and computing solutions coupled with it service and support throughout the twin citiesWe are always on the search for the next great service desk technician.
Imagine a role where you get to:
Solve problems daily! use your technical skills to provide support at the network level including wan and lan connectivity, routers, firewalls, and security.
Use our tools and systems (labtech, connectwise, sharepoint, etc.) to consistently troubleshoot and document client solutions.
Be proactive! remotely monitor our client`s networks to assist in planning updates and responding to alerts.
Be consultative! make recommendations to clients for technology improvements.
Enjoy variety! no two days are alikeEach incoming call or remote assignment is a new opportunity to help someone.
Stay busy! never a dull momentIf you`re not helping an end-user, spend your time learning something new or assisting the professional services team during the new partner onboarding process.
Maintain your it professional status by staying relevant with certifications and the latest technologies, and we`ll pay for it!*
To be successful in this role you`ll need:
To be fanatical about solving problems.
Not only the technical expertise but the ability to professionally communicate with clients.
2+ years help desk experience supporting more than one environment desired.
Comptia a+ certification or equivalent experience.
Experience supporting microsoft related technologies including windows server, office 365/exchange, sql, sharepoint, etc.
Experience with remote access solution implementation and support including vpn, terminal services and citrix.
Other helpful experience a plusThis may include: activesync, hosted exchange, remote desktop server, active directory, tcp/ip, dns, iis, ssl certificates, disk-imaging backup systems, disaster recovery, raid, malware protection and removal, firewalls, vlanis, and virtualization technologies.
Go ahead, feel excited about:
Working with a collaborative team to help solve difficult client issuesOur technicians regularly get updates from account managers so they`re always in the loop regarding clients and opportunitiesWe also spend time collaborating so you`re never alone and have a cohesive team to help you resolve even the most difficult issue.
Working for a company committed to your futureWork with your team leader to develop a career development plan for the career you imagine.
Being part of a team that cares about work/life balance so you can put your best self forward on all fronts.
Working with a team that has fun in the office and enjoys spending time together outside the office! we regularly host team outings after hours and have in-office gaming stations for those times when we need a moment to step back and re-group.
For your hard work you`ll be rewarded with:
A robust benefits package including:
O medical, dental and vision coverage
O health savings account(hsa)
O company-paid life insurance/accidental death and dismemberment, long-term disability and identity theft protection for you.
Simple ira (individual retirement plan), company match available with qualifying employee contribution
Paid-time off (pto)
Monthly technology stipend
Peer-to-peer recognition program
Quarterly bonus program
Flexible/remote scheduling, with manager approval
Social events
The best technology needs the best people to proactively manage it.
