Job details
Salary $8 - $33 an hour job type full-time temporary number of hires for this role 1
Qualifications
Bachelor`s (required)
Paralegal: 1 year (preferred)
Full job description
Customer protection support specialist/paralegal
Temporary/full-time position
About inclime:
Inclime is an annapolis, maryland based organization dedicated to managing and running renewable energy and energy efficiency programs for utilities and public entitiesInclime is focused on creating easy to navigate online programs that allow everyone from homeowners to large businesses to directly participate in programs that were previously limited to large, sophisticated entitiesOur administration team assists clients qualifying for and participating in renewable energy and energy efficiency programs offered in various states and cities across the
North americaClients are supported via telephone, email, webinars and live trainingInclime currently runs a number of programs in solar renewable energy credit solicitation and management, as well as several grant, loan, and low-income programs in renewable energy and energy efficiencyAn overview of our programs is available on our website.
Position overview:
Inclime is growing and looking for a consumer protection support specialist/paralegal to join the consumer protection team for the illinois adjustable block program on a full-time, temporary basisInclime is the program
Administrator for the illinois adjustable block programThe adjustable block program is unique among solar programs as it has a strong consumer protection component based on a set of detailed consumer protection guidelinesThe consumer protection team enforces the consumer protection guidelines, all associated disclosure forms, making recommendations for changes in response to issues encountered in the marketThis role has a high degree of autonomy and reports to the general counsel or the chief of staff.
The applicant for this position must have experience in consumer protection or customer serviceStrong preference will be given to those with experience in the residential solar, renewable, or electricity supply or renewable industry.
This is not an entry level positionApplicants must have at least 2 years of experience.
Inclime’s main office is located in annapolis, maryland but has a large remote workforcePreference is for this position to be in illinois working remotely or working out of the company’s annapolis officeOther locations will be considered based on the candidate’s experience.
Position requirements, salary & benefits:
Inclime offers a competitive salary based on experience and includes the option to work remotely several days per weekThe illinois adjustable block program operates in the central time zoneAs a result, work hours would normally be 9-5 central time.
The desired start date is october 15, 2021Currently, the length of employment is approximately five months.
Required skills/experience:
Bachelor’s degree
Consumer protection or customer service experience
Strong writing skills
Job description:
Work closely with inclime’s general counsel and the customer protection team to respond to issues of non-compliance related to solar energy company activity within the illinois adjustable block program
Examine records of customer complaints to identify non-compliant marketing practices, misleading sales tactics, and internal control deficiencies to build support for customer advocacy procedures
Gather the relevant case specific information to draft disciplinary action letters informing companies with non-compliant business practices of disciplinary action being considered or taken by the adjustable block
Program administrator
Investigate and request information from solar energy companies regarding non-compliant practices and properly apportion responsibility among various contractors in the supply chain based on program guidelines
Work with program participants to identify target areas of improvement and suggest best practices to implement on a go-forward basis
Perform additional relevant tasks as assigned
Desired skills/experience:
Knowledge of operational processes, systems, and controls relating to customer protection programs
Excellent verbal, oral, and written communication skills
Strong teamwork and collaboration skills
Strong organizational skills and ability to handle multiple projects concurrently
Experience working as a paralegal or a certificate in paralegal studies is preferred
To apply please submit a resume and cover letter.
Inclime, incIs an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, or disability.
Job types: full-time, temporary
Pay: $8.00 - $33.00 per hour
Benefits:
Flexible schedule
Schedule:
8 hour shift
Monday to friday
Education:
Bachelor`s (required)
Experience:
Paralegal: 1 year (preferred)
Work location:
Fully remote
Work location: remote
