Company description:
Ineight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around usOver 300,000 users and more than 750 customers worldwide rely on ineight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycleFrom pre-planning to design, from estimating to scheduling, and from field execution to turnover, ineight has powered more than $400 billion in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in scottsdale, arizona, ineight supports a remote work model with employees working throughout the united states, canada, australia, sri lanka and europeIneight, an iso 9001:2015-registered company, is a subsidiary of kiewit corporation (kiewit)Kiewit, through its subsidiaries, is one of north america’s largest and most respected construction and engineering organizations.
Ineight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the worldOur industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that`s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position summary:
As client success manager, you will play a leading role in delivering project services to ineight’s customersPartnering with our sales team, you will assess the implementation needs of our prospective customers and help define the scope, estimate the effort necessary to deliver a successful implementation, and validate the end to end solutionYou will lead our implementation projects in terms of aligning our overall solution with the customer’s requirements and strategic objectivesYou will assist our project managers to manage key stakeholders and consult on organizational change management.
This is a remote position and candidates are ideally located within the eastern us time zone.
Responsibilities:
Analyze and assess customer software implementation needs
Recommend specific implementation-related solutions based on analysis and assessment findings
Work with sales and technical teams to develop and deliver customer presentations
Provide consulting support to customers on industry/process, software implementation, data configuration, organizational change management, reporting, and systems integrations
Supervise and guide work of other project-team members
Specialize in complex technical implementations and business processes
Qualifications:
A construction industry background leveraging ineight software or similar technology is ideal
7-10 years of software implementation and/or consulting experience
A background using alternative delivery methods with skills negotiating contracts, writing proposals and delivering client-facing presentions is desired
Workshop facilitation skills are ideal as this role will analyze customer environments to better understand project implementation requirements
Bachelor’s degree or equivalent experience
Excellent oral and written communication skills
Self - motivated and have the ability to work with minimal supervision
Ineight incIs an equal opportunity employer, (eoe) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
