Job details
Job type full-time
Full job description
Get in the game.
Incredible technologies began as a small business start-up in 1985 and has since grown into an industry leaderNow headquartered in the chicago suburb of vernon hills, illinois, it employs 250+ incredible individuals in 18 states and canadaThe companys foundation is built on years of unparalleled innovation within the amusement industry due to the development of groundbreaking game titles including the most successful pay-to-play amusement game in history - golden tee® golfToday incredible technologies has become a leader in casino gaming; with games placed in 29 states, the company is considered one of the hottest new video slot manufacturers in the business.
Incredible technologies is growing and we believe that every employee plays an integral role in the companys unbridled successWe foster a culture of innovation and provide a fantastic team-oriented work environmentand because of it we have an unbelievable tenure record more than half of our employees have been with it for 10 years or moreIncredible technologies is a big-time company with small-time values and competitive benefitsWe are expanding our dynamic team of personnel to support our continued growth and we are seeking talented individuals who share our same passion for innovation, pride of accomplishment and overall love of the gamesAre you ready to get in the game?
Details:
Incredible technologies offers a tremendously comprehensive benefits package including medical, dental, vision, 401k, life insurance, tuition assistance, flexible work hours and paid time off
Title: scheduling & logistics coordinator
Job summary:
We are looking for a scheduling & logistics coordinator who understands that providing great customer service is part of our company cultureThe right candidate believes that providing superior customer service is essential to both departmental and corporate successThis position will primarily manage field service resources, coordinate the logistics of deliveries, and schedule customer equipment installations while working with 3rd party service providers, internal field service technicians, customer service and saleswith respect to installations and service requests.
Duties & responsibilities:
Work with the customer to schedule installations, service, and/or removals, utilizing internal as well as 3rd party services
Manage the installations and service requests utilizing the tools provided, to properly communicate critical data to the sales, customer service, and supply chain departments
Work hand-in-hand with the warehouse department, to coordinate the logistics of inbound and outbound shipments
Document and maintain standard operational procedures material to capture best practices
Match installation or service requests to a route that will best utilize our field service resources
Proactively raise critical field service resource shortages to management, which negatively impact installations and/or service requests
Ensure adequate and appropriate field service resources are assigned to installations and/or service requests
Track installation feedback and work with internal departments for resolution, with a strong focus on continuous improvement
Use critical thinking, problem solving and multi-tasking skills to address any issues or concerns that may present themselves
Partake in managing relationships with third party service providers
Lead efforts in rectifying any logistic issues involving egms; work with the warehouse manager, partnered freight forwarders, and customs brokers if applicable
Complete appropriate documentation required for international shipments, meeting all trade compliance guidelines
Initiate regulatory notifications required to deliver the goods procured by the casino operator
Utilize reports and/or salesforce dashboards to support daily and weekly operations
Required technical skills & abilities:
Proficiency in all microsoft office products (outlook, word, and excel)
Literacy with computer information/processing systems
Professional demeanor and positive attitude
Superior work ethic and ability to multi-task
Drive and desire to dig for answers which better the company process is critical; initiative is key
Have an upbeat, positive attitude and calm demeanor at all times, even when faced with difficult circumstances or situations
Strong communication skills are a must, particularly the ability to prepare clear, concise written and oral communications
Possess the ability to gather, analyze and organize large amounts of data and information with great attention to detail
Be able to work independently while being an excellent team player
Meet deadlines and communicate with customers and peers in a professional manner
A natural affinity for details, organization and timeliness is crucial; efficiency is everything in this role
Education & experience:
2 years of customer service or service scheduling/dispatch experience
Experience in casino/gaming market preferred
Experience working with external 3rd party service providers.
Experience scheduling service orders/jobs
