Job details
Salary $20 - $24 an hour job type full-time contract number of hires for this role 5
Qualifications
Bachelor`s (required)
Customer service: 1 year (required)
Full job description
Audio/visual technology - analyst
O the audio/visual technology - analyst will be proficient in zoom and audio/visual technologies used to support virtual meetings necessary to support the program lead in virtual meetings using zoom to organize break-out sessions, taking attendance, conducting polls, facilitating zoom chat conversations, assisting with participant technology issues and providing technical support, as well as escalating issues that need additional assistance and problem resolution.
O qualifications – bachelors and 1 year experience or high school diploma and 7 years’ experience.
O required skills
§ 1+ years` experience using zoom to include features and functionality
§ 1+ years of experience providing phone and/or in-person support for business application (analysis, diagnosis, remediation, testing, performance tuning)
§ 1+ years of experience with standard windows os applications and ms office applications
§ 1+ years of customer service experience
§ excellent written and oral communication skills
O desired skills
§ application analysis
§ itil service management
§ business application training
O responsibilities include:
§ provide technical support and troubleshooting for desktop hardware, audio/visual technologies and applications such as zoom, sharepoint, and custom applications
§ monitor and record participant attendance
§ monitor zoom chat box during virtual meeting
§ help participants who lose audio connections
§ monitor video functionality
§ organize breakout sessions
§ conduct polls
§ coordination with call center leadership and client staff
§ assist customer with login issues
§ support training activities for participant orientation and program director orientation and facilitator training
§ log issues using crm tool.
Job types: full-time, contract
Pay: $20.00 - $24.00 per hour
Schedule:
8 hour shift
Application question(s):
Are you a us citizen?
Education:
Bachelor`s (required)
Experience:
Av analyst: 1 year (required)
Zoom: 1 year (required)
Customer service: 1 year (required)
Work location:
One location
Work remotely:
Yes
Work location: one location
