Job details
Salary $16.50 an hour job type full-time
Full job description
At inflection, our mission is to build trust by harnessing the power of dataTo achieve our ambitious goals, we are growing a diverse and inclusive team of collaborative, adaptable, hard-working people who are passionate about solving problems and achieving successWe`re dedicated to fostering a company culture that`s inclusive, engaging, supportive, and offers a place where employees can grow and thrive.
Goodhire, our primary line of business, is a top-rated provider of background checks, serving more than 80,000 organizations of all sizesThe company is growing rapidly, and our customer support team is growing with itAs a goodhire organization support agent, you`ll play a vital role in delivering a great customer experience via phone, email, and chat to people who order background checks on behalf of their organizationsYou`ll support the organization`s customers through the entire background check process: from when the background check is ordered to when the background check completes and everything in between.
This is a full-time work-from-home opportunity with exceptional benefitsThe base pay is $16.50/hr and will also receive stock options or shares so that you have an ownership stake in our companyIn addition, the first 4 weeks are paid, virtual, on-the-job training from your home office!
Job duties: our customer support agents quickly adapt to the candidate`s needs to deliver a world-class support experience through creative problem solving and a deep knowledge of how goodhire background screens work.
In this role you will get to:
Assist candidates in resolving issues through phone and emailing effectively
Answer how-to questions and help candidates navigate a variety of tools within goodhire
Show composure, resilience, and flexibility as our candidate needs expand
Collaborate with internal teams and account owners to identify existing candidate opportunities to use self-help to solve issues and answer questions
Diagnose problems and advocate for our candidates by engaging with our product and engineering teams
We are looking for people who:
Care deeply, genuinely, and passionately about providing a world-class customer experience
Are naturally empathetic and articulate their thoughts well
Have a clear, professional, and informative communication style
Find creative problem solving fulfilling & challenging
Are self-motivated & eager to learn
Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
Are open to learning and practicing new processes, communicating new ideas, and committing to the best end result
Job requirements:
2 plus years of proven customer support work experience
Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support
Proficient with the internet and keyboarding skills with a minimum typing speed of 40 wpm
Ability to multitask, organize, and prioritize in a fast-paced environment
Ability to communicate effectively via phone by utilizing active listening skills combined with clear communication to both customers and data providers
Ability to communicate effectively via email while using proper grammar and punctuation
Ability to effectively provide verbal technical support and troubleshooting
Ability to maintain standards of adherence and metric goals
Experience preferred:
Some experience in background check industry, human resources, banking, government or insurance environments with customer interaction
Proficiency with the internet, including the ability to perform searches with the use of multiple screens and browser tabs
Experience providing customer support via email and voice channels
Ability to multitask in a fast-paced environment
Direct work experience in dealing with challenging customers and delivering complex messages that address company needs
Identifying and building process efficiencies
Experience with being held accountable to metrics and maintaining a high standard of work
Work from home requirements:
Designated workspace free from noise and other distractions
Internet access with at least 25 mbps download speed, and 5 mbps upload speed (10 mbps upload speed required for households with multiple internet users)
Inflection will provide the computer, monitors, keyboard, and mouse
Inflection will subsidize a portion of your internet expense
Ability to set up
Inflection provided computer equipment and connect it to the internet via ethernet cable preferred
Inflection benefits and perks:
Competitive compensation, including stock options
Comprehensive benefits package including medical/dental coverage, 401k, and life insurance
Track record of promoting and hiring internallyfast-paced environment with significant opportunities for impact
Learning & development funds to enhance and learn new skillsdiversity and inclusion program
Three paid days per year to volunteer with nonprofit organizations of your choosing
Ability to dress casually and work from the comfort of your home
Stipend for home internet and office furniture needs
You believe work is about more than just the bottom line: we don’t want to just be good at what we do; we want to be good for the worldWe’ve met rigorous standards of social and environmental performance, accountability, and transparencyWe care about all stakeholders, including customers, employees, and the community.
Inflection is proud to be an equal opportunity employer and values diversity at our companyWe do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristicsWe also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
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