Job details
Salary up to $160,000 a year job type full-time number of hires for this role on-going need to fill this role
Qualifications
Us work authorization (required)
Bachelor`s (preferred)
Ui: 1 year (preferred)
Ux: 1 year (preferred)
Full job description
Key responsibilities:
Collaborate with designers, product managers, engineers, and customer facing stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment
Grow our user research and insights capability as our product teams and portfolio expand, establishing an effective and continuous user engagement process
Plan, organize, execute and summarize user interaction sessions and workshops as necessary to support ux research activities
Conduct qualitative and quantitative user research that deepens our understand of the user base for our product offerings, as well as change initiatives
Collect and analyze user behavior through pendo, analytics/server logs, online experiments (a/b testing), card sorting, benchmark studies, lab studies, and surveys
Work closely with leadership, sales and operations to evangelize the benefits of research driven design
Mentor, effectively communicate research insights & findings to product teams and stakeholders, leading with data-driven analysis, via written reports and oral presentations
Work with product managers and designers to iterate on and refine the current user experience to enhance the product experience
Understand and respond to data (usability studies, user feedback and industry focus groups) to create product, design recommendations or in-product training (pendo) changes
Where in-product training is needed, rapidly create deliverablesTips, guides, journey mapping, training wireframes, mockups, video’s, etc.
Drive user testing and usability studies
Proficiency in pendo (or equivalent) and experience managing and working with an in product training application
Qualifications:
Bachelor`s degree or equivalent.
Minimum of 3 years experience conducting ux research and analysis for software, saas solutions
Substantial experience conducting semi-structured interviews and usability studies, both live and remotely
Demonstrable experience analyzing user feedback in both qualitative quantitative formats: user research, a/b tests and other data driven methodologies
Ability to deliver quickly, reacting to tactical high impacting changes and switch quickly to being more strategic, project planning
Meticulous attention to detail in execution of consistent, compelling work
Experience with agile development
Excellent interpersonal, collaboration and organizational skills
Excellent time and project management skills
Excellent written, verbal, and presentation skills
High proficiency in instructional writing as well as technical writing
Software proficiency:
Io (preferred)
Figma (or equivalent design tools)
Com (preferred)
Com (preferred)
Microsoft/google products (required)
Flow/mapping software (visio/lucidchart)
Interest in emerging technologies in web, mobile, and other digital delivery platforms
Job type: full-time
Pay: up to $160,000.00 per year
Schedule:
Day shift
Monday to friday
Application question(s):
Self-rating/years of experience using “io”
Self-rating/years of experience using figma
Self-rating/years of experience using com
Self-rating/years of experience using microsoft/google products
Self-rating/years of experience conducting ux research and analysis
Self-rating/years of experience conducting semi-structured interviews and usability studies, both live and remotely
Self-rating on ability to pay meticulous attention to detail
Self-rating for time management skills
Self-rating/years of experience using pendo
Self-rating/years of experience leading a team
Education:
Bachelor`s (preferred)
Experience:
Ui: 1 year (preferred)
Ux: 1 year (preferred)
Work location:
Fully remote
Work location: remote
