Job details
Job type full-time
Full job description
It`s an exciting time to be at infobloxNamed a top 25 cyber security company by the software report and one of incMagazine`s best workplaces for 2020, infoblox is the leader in cloud-first networking and security servicesOur solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyoneInfoblox customers are among the largest enterprises in the world and include 70% of the fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a customer success manager to join our team in remotely, reporting to the director of customer successIn this role, you will effectively onboard accounts and assist customer representatives onto our saas based products and servicesYou will spur usage in early and ongoing stages and build high customer satisfactionYou will work with your account owners and the sales support team to proactively drive infoblox solutions/saas adoption.
You`re the ideal candidate if you have strong empathy for customers and a passion for the customer`s successYou are a creative, energetic, and self-driven professional who understands the unique aspects of the saas customer and their business objectives, can manage numerous enterprise customer contacts at different stages of the customer lifecycle, understands all infoblox solutions/saas products in depth, and communicates the product to the key users.
What you`ll do:
Develop a trusted advisor relationship with enterprise customers in the americas, aligning activities with customers’ business cases and strategies so they recognize the total value of infoblox saas and legacy products and services
Fast track accounts to saas, convert traditional appliance-based grids to saas, improve customer retention, and monitor improvements in customer health while promoting the rate of adoption and up-sell
Develop plans with each customer for solutions/saas deployment, change management, and adoption programs
Oversee post-sales activities for customers through strong relationship-building, networking, and saas product knowledge, planning, and execution
Function as the voice of the customer and provide internal feedback on how infoblox can better serve our business and commercial customers
Collaborate with infoblox sales teams on account management reviews, recognizing and developing new opportunities in existing client portfolios
Direct internal teams on improvement opportunities by articulating customers’ shared goals and desired outcomes
Increase customer retention by conducting regular, monthly customer health metrics as part of the infoblox customer health model
Conduct regular, quarterly status reviews with infoblox customers and technical resources to address technical needs and achievements and business outcomes and impacts
Track accounts to identify and work proactively to eliminate churn risk
What you`ll bring:
10+ years of work experience, preferably in customer success management, account management, solution sales, or customer-facing roles
Networking and/or cybersecurity background and experience with cloud service providers
Familiarity with totango, salesforce, gainsight, oracle is a plus
Experience with saas applications, deployments, and migration to cloud services
Dns, dhcp, and ipam experience
Excellent organizational, consulting, project management, and time management skills
Ability to communicate technical solutions provided by engineering teams in a clear, easy-to-understand way
Fresh ideas about saas user adoption and customer churn mitigation
Ability to identify key stakeholders and develop trusted relationships with multiple roles within the customer base
Successful experience in managing global enterprise customers
Bachelor’s degree required, mba is a plus
What success looks like:
After six months, you will…
Be the trusted customer success advisor to some of our most strategic customers
Be proficient with our solutions to help customers on their journey
Develop strong relationships with cross-functional business partners
After about a year, you will…
Be a senior role model on the team and help develop talent
Be the team sme on our solutions
Help drive more efficiencies with our customer engagements with best practices and client feedback
We`ve got you covered:
Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company cultureWe offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your lifeWe have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…
Onsite massages, clubs, farmers market, and fitness classes
Delicious and healthy snacks and beverages
Electric vehicle charging stations
Outdoor amenities, seating, and courtyard bbq
Dog park and pet-friendly programs
Newly remodeled offices with state-of-the-art amenities
Why infoblox?
We`ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativityWe achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces changeSo, whether you`re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your careerCheck out what it`s like to be a bloxerWe think you`ll be excited to join our team.
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