Job details
Job type contract
Full job description
Stakeholder engagement & communications lead - contract/1099
Position overview
Lead small to mid-size client engagements (impacting key executives, program sponsorship, project team and employees) with focus on stakeholder engagement and change communications activities for transformational initiatives.
Responsible for junior team members and portions of a client engagementContributes specialized knowledge to ip and comms/ocm methodologiesAssists in sales support.*
Knowledge, skills and experience qualifications*
Experience with stakeholder engagement activities and change communications best practices in the marketplace.
Experience with assessing, building, and supporting execution of stakeholder management workstream associated with transformation initiatives (should include internal/external stakeholder management, change analysis and impact management, change network and change readiness aspects)
Experience with assessing, designing, and supporting execution and maintenance of communications workstreams for impacted stakeholder groups
Experience with identifying and managing key stakeholder and business representatives
Experience with defining communication strategies, program outlines and communication collateral for multiple-staff levels
Ability to collaborate and work toward common outcomes via influence vsHierarchy
Proven experience in project and time management to produce deliverables or solutions in an iterative, agile manner (allowing for time for client, peer and leaders to give input and refine over a time period prior to due date)
Proven experience in preparing for and facilitating effective sessions (internal and client facing)
Experience with creating ocm initiative issue logs, resolution strategies and governance models
Experience partnering with learning to communicate end user training processes and programs and integrating them with overall ocm approach
Experience delivering stakeholder engagement and change communications in at least one of the following areas (outsourcing, system integration, global process optimization, technology implementation, cloud migration, or large-scale organizational changes)
At least seven (7) years professional experience and at least three (3) years consulting/professional services experience.
Education
Graduate degree in the field of communications, organizational change management, human resource management, business or another related field
Duties & responsibilities
No travel required at this time, but client may require some on-site work effort (as travel health concerns decrease over time)
Project manage and lead small to mid-size engagement for enterprise change solution clients
Advise clients, build relationships, and collaborate with enterprise change leadership
Lead ocm activities such as stakeholder interviews, communication, impact, risks and readiness assessments.
Assist in communication of strategies or messages from senior leadership
Enable the identification and collection of changes and potential impacts to stakeholder groups; recommend how to address risks and increase anticipated adoption rates.
Establish and recommend communication strategy (including creative ideas for key messages, digital social/content collaboration tools, communication processes, other)
Create, recommend, and maintain communication plan(s) – aligned to strategy and program roadmap
Develop communication materials and advise most effective delivery channels, messengers, process, etc.
Support key stakeholders in delivery of targeted communications – leveraging channels, distributing messages to defined audiences and mediums, and responding to feedback for effectiveness
Manage and produce work across lifecycle of an engagement which may include stakeholder engagement plans, building change networks, developing leadership roadmaps, and ensuring execution of communication plans.
Direct client teams, ensuring client ready work
Team leadership and mentoring
Translate key deliverables to tools and templates for reuse with future client engagements.
Manage close out activities including client satisfaction survey, case study and ip.
Demonstrable working knowledge of ms-office suite of software applications and tools, including microsoft word, excel, powerpoint and ms-outlook
At isg, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communitiesWe are committed to building a team that represents a variety of backgrounds, perspectives, and skillsIsg is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employeesThe more diverse and inclusive we are, the better our work will be.
Isg (information services group) (nasdaq: iii) is a leading global technology research and advisory firmA trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, isg is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growthThe firm specializes in digital transformation services, including automation, cloud and data analytics; cybersecurity; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysisFounded in 2006, and based in stamford, conn., isg employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
Job type: contract
Work location:
Fully remote
Work location: remote
