Job details
Job type full-time
Full job description
The loyalty program manager serves as the main point of contact with retailers who have purchased inmar intelligence loyaltyThe lpm leverages data to develop, implement, and maintain loyalty programs that engage and move customers through customer acquisition to long-term advocacy, ultimately driving incremental sales and growing customer loyalty.
Remote position - prefer east coast and midwest time zones
Anyone who has redeemed a coupon, filled a prescription or returned a product, has touched inmarWe apply technology and data science to improve outcomes for consumers and those who serve themAs a trusted intermediary for over 35 years, we have unmatched access to billions of consumer and business transactions in real timeOur analytics, platforms and services enable engagement with shoppers and patients, and optimize results.
Major responsibilities/essential functions:
Client-facing, leading the implementation and delivery of inmar intelligence loyalty.
Project management
Facilitate cross-functional workstream planning, ensuring timely development and execution of loyalty program campaigns.
Create standards and solutions to accelerate implementations and improve quality through the use of technology.
Lead, design, launch and optimize loyalty campaigns for customers to grow consumer engagement, utilizing customers goals and objectives.
Establish and evolve best practices for loyalty.
Look for opportunities to strategically develop and grow the program and customer relationship.
Executes solutions through hands-on implementation and collaboration with other resources as necessary.
Analyze program data to formulate insights that help strengthen and evolve programs.
Provide data insights that can be applied to drive business.
Develop strategies in order to improve customer data capture and optimize value.
Interpret data from different sources to enable data visualization and translate findings into simple actionable insights
Working closely with manager and other team members, performs special projects as required
Minimum requirements:
Experience leading loyalty engagement including marketing campaign design, implementation, and execution.
Bachelor`s degree or equivalent work experience
Data-driven, digital consumer marketing experience.
Strong analytical and project management skills.
Ability to create presentations to articulate strategy and performance
Experience with multiple data platforms preferred.
Minimum three (3) years of client management experience preferred, or a combination of experience and relevant education accepted.
Requires strong organization and verbal/written communication skills.
Ability to concisely explain complex concepts to internal stakeholders and clients.
Ability to professionally handle client issues and maintain good business relations.
Excellent attention to detail, strong strategic thinking, creative problem solving and analytical skills.
Advanced excel skills.
Strong self-starter who is a team player and can work independently.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
Frequently required to view items at an extremely close range and must be able to adjust and readjust focus.
Occasionally: job requires this activity up to 33% of the time
Frequently: job requires this activity between 33% - 66% of the time
Regularly: job requires this activity more than 66% of the time
Safety:
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
An equal opportunity/affirmative action employer
E.o.e/m/f/h/v
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