Job details
Job type full-time
Full job description
Insightly crm is looking for a program manager to join our fast-growing multi-platform company.
Customer success program manager supports the go-to-market teams by creating effective communication, tools, and resources that drive increased adoption and retention across all stages of the customer lifecycleThis role will interact with cross functional and cross channel business partnersThe role will create all product and customer strategies, education, and training tools for insightly’s customer-facing teams.
This is a full time, remote position, eligible to be hired in either usa or canada, however immigration sponsorship is not available for this position.
Essential job functions
Connect with customers via scalable channels (email, in-app messages, webinar, etc.) to drive customer outcomes such as product adoption, retention, and expansion
Own the development and execution of programs end to end (research, segmentation, writing, measurement, and iteration)
Bring the voice of the customer as you partner with engineering, marketing, product, and sales to deliver a best-in-class customer experience
Measure, track, and analyze resultsReport progress and optimize programs continuously through innovative practices
Become an expert in insightly’s products in order to help our customers and go-to-market teams navigate the experience
Integrate with the customer loyalty department to identify trends, pain points, and opportunities for improvement in the customer experience and help identify solutions
Job requirements:
2+ years experience with the following technologies: platform usage and analytics, call analytics, email productivity, and lms
Passionate about delivering exceptional customer experiences and solving customer problems
Excellent written and verbal communicator
People person - you love engaging with and meeting customers and enjoy building relationships
Motivated and creative self-starter - you enjoy solving problems and taking ownership of projects with limited direction and you are a fast learner
Organized with strong attention to detail
Demonstrated growth mindset - you seek feedback and strive for continuous improvement, both in your own professional development and for our customers
Energized about doing something for the first time and learning from the experience in order to build a process that can scale
Adept at learning and working across tech tools - specifically marketing automation and product engagement/analytics (pendo, walkme, heap)
What else?
Career: we offer a well rounded total rewards package including equity for all employees, 401k, career learning & growth opportunities, comprehensive employer-sponsored health plans.
Work-life balance: we offer a generous flexible time off policy in addition to paid company holidays.
A company that cares! insightly is now a 100% remote first company which includes all of the benefits we provide for our employees to best adapt to the challenges and needs of a digital and dispersed workforce.
$250 ergonomics stipend for all employees to set up their home office for success and comfort
Bi-weekly virtual, instructor led, yoga sessions
Monthly virtual, instructor led, meditation sessions
Weekly company newsletters, trivia, slack challenges, and more!
Virtual team and company events to keep the party going
Culture and values: diversity, inclusion, and support for all employees is vital to insightlyTo do so we have fantastic initiative such as:
Company wide women in tech group which focuses on having female speakers from all backgrounds come and have `fireside chats` with the company on their careers, backgrounds, advice, etc.
Women in sales support group which focuses on professional development, community, and career advancement.
Continual company-wide diversity and inclusion training with expert speakers and instructors
Volunteering options- yes, even while remote!
Company matched donations to support black and civil rights charities such as naacp, blm, aclu, george floyd memorial fund, compassion oakland, asian americans advancing justice, and more!
Our mission:
To empower companies to build lasting relationships with their customers.
Core values:
We play as a team.
We are ambitious and think big.
We strive to make customers happy.
We build with simplicity not complexity.
Insightly is on a significant growth trajectory with a solid track record and reputable investorsWe have concluded a series c financing round and is backed by emergence capital partners, cloud apps management lc, sozo ventures, and truebridge capital partners.
Insightly is an equal employment opportunity and affirmative action employerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Job type: full-time
Work location: multiple locations
