Who we are
Insurity is a leading property and casualty insurance software and data analytics providers, working with some of the world’s largest insurers, brokers, and mgas, including 15 of the top 25 p&c carriers in the usWith 900+ team members globally, 6 office locations, and 300+ customers, we have a deep understanding of the insurance business, unparalleled technology expertise, and a singular focus of delivering a simplified insurance experience to our customers.
Could you be insurity`s next product support analyst?
As a product support analyst for our specialty products, you will be on the front lines in supporting a world-class saas insurance platformYou will quickly learn the skills needed to help prioritize any type of issue, resolve basic issues yourself through configuration and work with many other groups at insurity to get things done quickly for our clientsWe are constantly looking to improve our processes and tools to better serve our clientsIf you enjoy learning constantly and quickly solving client problems, this is the role for you.
You will:
Gain and maintain an extensive working knowledge of insurity’s products, related technologies, and associated compliance requirements
Provide technical guidance including analysis, reproduction, and general troubleshooting for issues received from customers, and effectively detail issues and solutions
Analyze the customer’s business needs and recommend appropriate remediation actions
Assist with identifying expected functional behavior of the software product to aid in defect detection
Call out issues to appropriate resources per established procedures and ensure follow up to a resolution
Collaborate with other internal and external teams regarding the solution of basic to sophisticated technical issues
Execute sql (or other) database scripts to generate reports and provide vital details to internal teams
Effectively document problems and solutions into a case management system
Contribute to the knowledge base for training and knowledge transfer purposes
Contribute continuous improvement ideas to promote issue deflection to reduce customer dependency on support
Coordinate and manage time appropriately to give adequate time for each step in the support process
Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
You have:
Bachelor’s degree in related field (or equivalent work experience may be considered)
2 years of experience in a customer-facing product support role is preferred
Ability to balance multiple priorities or tasks concurrently
Strong attention to detail with the ability to accurately present information
Ability to collaborate and work independently to achieve results where communication is essential
Ability to accomplish tasks with little supervision
Nice to have:
Insurance industry knowledge
Salesforce (crm or service cloud) exposure
Programming or xml experience
Familiarity and a solid understanding of ms sql
Our benefits:
Collaborative culture | flexible hours | growth opportunities
Day 1 health insurance coverage | open pto
Does insurity sound like the right place for you? send us your application and a cover letter highlighting what sets you apart from the nice-to-haves and makes you a must-have for our team!
Thank you for your interest in insurity! please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
Insurity is proud to be an equal opportunity employer
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employmentPlease contact us to request accommodation.
