Job details
Job type full-time
Full job description
Saturday - wednesday schedule
*
About the role*
Interior define is seeking a new customer experience associate to play a key role in expanding our brand story by joining our customer experience teamWe are looking for a passionate individual who is excited to grow, innovate and disrupt the home furnishings industry through a transformative experience.
The ideal candidate is eager to help us expand our brand, and to create a unique customer experience that far exceeds the uninspired, traditional furniture buying processWe are a fast-growing, start-up reinventing the way people shop for custom furniture (beginning with sofas).
At our core, interior define is a people first companyWe are committed to building and empowering a team that is diverse, equitable, and inclusive across all facets of individual identity; promoting collaboration, shared learning, and contributions to our respective communitiesWe are proud to be an equal opportunity employer.
General qualifications
You are excited about building an innovative brand, that prioritizes an elevated customer experience
You have experience working on a team and can cultivate collaborative team growth and development
You have a keen eye for detail
You know how to manage a project end-to-end and can keep team members on stringent timelines throughout that process
You are comfortable communicating with srLeadership and collaborating cross-functionally
You adapt to each situation quickly and are able to drive full ownership of your workYou jump in and you solve problemsYou are able to troubleshoot quickly, but also know the right times to ask for help
You look for opportunities to make things better and faster (without compromising quality)
You are customer focusedOur brand revolves around delivering an exceptional and differentiated customer experienceWith that, you aim to make each customer experience better and will never settle for “that is good enough”
You are a team player and are capable of empathizing with othersYou consider yourself to have an above average “e.q.”
Responsibilities
Serve as a customer facing member of our customer experience team, while working cross functionally with operations and merchandising to ensure an enjoyable customer journey
Represent our brand ethos and create process around delivering a better customer experience
Solve issues that arise when deliveries, transactions and experience don`t go 100% as planned
Analyze data & trends to build better operational processes
Field inquiries from consumers over the phone, chat, and email
Translate and track customer customization requests – working with our production team to field inquirie
Advocate our brand story
About the candidate
We are seeking a highly motivated individual who is excited about growth with the following credentials:
2+ years experience in a customer experience role
You have exceptional attention to detail and the ability to translate details into actionable responses
You are a clear, effective communicator
You love interacting with customers (and teammates)
You are self-directed and willing to learn new things, ask questions, and promote customer experience
Great to have
Start up experience
Proficiency in natterbox
Experience in service console
Experience in netsuite
Proficiency in excel and / or google sheets
Salary range
$40k-$52k
We encourage you to apply even if you don’t meet all the outlined requirementsWe love meeting talented individuals who are excited about our brand and eager to grow in a startup environment.
About the company
Shopping for a sofa is one of the most important and emotional purchases anyone makes for their homeYour sofa sits in the center of your home, anchoring your space and influencing the way you interact with friends and family for yearsDespite the significance of this purchase there was no brand making the experience more comfortable.
Interior define is revolutionizing the way people shop for furniture (beginning with sofas)Through a vertical, made-to-order production approach and e-commerce focus, interior define crafts exceptional, customizable sofas and offers them for attainable pricesInterior define makes customization easy: sofas can be tailored by size, fabric, configuration, leg style, and sitYour space is uniqueYour sofa should be too.
*
Perks*
Health benefits
40% employee discount
$1000 sofa credit at 6 months (can be combined with employee discount)
Unlimited vacation policy
Sabbatical program after 5 years of service
Training & development budget
Monthly mental health days
Company sponsored headspace account
14 week paid parental leave
Stock options
Fun work environment and team culture
Job type: full-time
Work location: multiple locations
