Job details
Job type full-time
Full job description
The position of clinical risk manager -local at intermountain healthcare will lead local community clinics, hospital, specialties, and homecare/hospice for clinical risk management servicesThis includes identifying and responding to clinical concerns resulting in or potentially resulting in patient harmFacilitate early investigation of concerns, and support process improvement specific to serious safety events, reportable events, and sentinel eventsProvides support for the development of a culture of high reliability and the measurement of care, identifying opportunities and executing on strategies for performance improvement in the following area:
outcomes - highly reliable processes, delivering exceptional outcomes and / or optimal health
safety - zero harm to patients and caregivers driven through a culture of high reliability, continuous improvement and leadership
patient experience - relationship-centered care grounded in empathy, dignity, respect and collaboration
the office of experience is a resource to the system and drive organizational performance that is built on relationships, a shared vision of excellence in and environment of achievement and local accountabilityScope
This is a local leadership role with key organizational relationships across community clinics, hospital, specialties, homecare and hospice with a specific focus clinical risk management servicesThis position reports to intermountain healthcare`s clinical risk directorThe position will participate in key committees to drive culture and results.
Job essentials
With the office of experience leaders and caregivers advance the work:
Support a proactive, comprehensive strategic experience agenda for the system that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidenced based practice and management among all facilities in the system while differentiating intermountain healthcare as a high reliability organization nationally.
Serve as a consultant and educator to assist local clinical and administrative leaders in keeping the experience agenda at the forefront.
Risk identification- responsible to consult with and assist caregivers in identifying patient safety issues and risks exposures associated with new, redefined, expanded or established clinical processes and servicesResponsible for the investigation and assisting in the identification of appropriate interventionsFacilitate appropriate hand-off to quality/patient safety to monitor implement and monitor resolutions and their sustainability.
Event management - for events assigned harm levels of e-i, perform investigation needed to support early intervention and potential disclosureThis would include a review of clinical facts, preparing a high-level timeline, and understanding what the patient knows about the eventFacilitate hand-off to quality/patient safety and/or to legal/claims as appropriate.
Serious safety event management - determine whether event qualifies as a serious safety event, reportable event, or sentinel eventFollow reporting procedures accordinglyInitiate and lead the appropriate analysis process, which might include special cause, common cause or root cause analysisPrepare information and documentation required for the serious event review panel (serp) process.
Disclosure support - support the process of early communication and/or disclosure to patients involved with clinical errorsProvide documentation needed to the principal discloser, determine with key stakeholders what should be included.
Compensation offered in disclosure - work with patient experience, claims and legal to determinein determining what (if any) compensation should be offered to the patient in the disclosure setting.
Committee meetings - attends appropriate committee meetings in order to provide current information and instruction to leaders and caregivers on clinical risk issues and lessons learned.
Information management- coordinate with central crm leaders to prepare and communicate clinical risk management information, reports and analytics to leaders and stakeholdersAssists in the development of risk management policies and procedures specific to appropriate areas of risk concern, correlating them with other policies and programs associated with intermountain`s clinical and service quality efforts.
Complaints & grievances - coordinates the review, investigation, documentation and follow-up on patient/family complaints received directly not otherwise handled by patient experience in a timely and responsive mannerThis includes events received via handoff from patient experience.
Liaison with patient accounts - works with patient account services on event-related billing holds and adjustments.
Education - provide clinical risk management education, and training or consultation, as appropriate to department managers, administration, and all other care givers as needed and requested.
Provides risk management consults under the direction of legal as needed to all caregiversand requested.
Continuous improvement - collaborates with quality/patient safety on clinical process improvement needed as identified from event and claim management.
Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients.
Provide the leadership necessary to achieve a satisfied and competent employee work environment through establishing a climate for growth and challenge with timely performance appraisals and developing and mentoring of management and staff.
Minimum qualifications
Bachelor`s degree requiredEducation must be obtained through an accredited institution and will be verified.
3 years clinical experience
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Customer/patient relations experience
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Strong written and verbal communication skills with an ability to teach and train peers and colleagues.
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Experience and demonstrated competence in solving problems and liaising between multiple stakeholders.
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Proficient in use of software such as word and excel in order to generate documents and data reports.
Preferred qualifications
Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.)
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Experience in formal business letter composition and report writing.
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Experience with quality improvement and data analysis.
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Clinical risk management experience with successful progression
Physical requirements: interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
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Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipmentLocation: key bank tower work city: salt lake city work state: utah scheduled weekly hours: 40
